XMI Customer Ratings – NPS, 2024 (by Industry)

XMICusīomeíRaīings–NPS,2024(byIndustíy) The2024XMICusīomeĩRaīings–NPS*íankstheNeīPĩomoīeĩScoĩe®of354bíandsacíoss22industíies. GroceryRetail ConsumerPaymentStreamingMediaInvestmentFirm FastFood Bank ParcelDelivery 34.3 33.0 31.5 30.9 30.5 28.7 28.0 27.9 SocialMediaHealthInsurance Insurance HotelAirlinesSoftwareFirm Computer&TabletMakers Electronics 24.2 22.3 22.0 21.9 21.9 21.1 20.7 16.5 Wireless FoodTakeout&Delivery Auto 27.4 27.3 26.9 TV/InternetServiceProvider UtilitiesCarRental 16.2 16.0 15.8 Base:10,000U.S.Consumeís,354oíganizaľions,22indusľíies Souíce:QualľíicsXMInsľiľuľeQ3&42024U.S.ConsumeíBenchmaíkSľudy *TheRaľingsaíecalculaľeusingľhesľandaídNPS®meľhod.NeľPíomoľeíScoíe,NeľPíomoľeí,andNPSaíeíegisľeíedľíademaíksofBain&Company,Saľmeľíix,andÏíedReichheld. Copyíighľ©2024Qualľíics®Allíighľsíeseíved.xminstitute.com