XMI Customer Ratings – Overall, 2022 (by Industry)

XMICustomerRatings–OverallScores,2022(byIndustry) 54%52%52%51%51%51%50%48%45%42%42% The2022XMICustomerRatings–Overallranksthecustomerexperienceof388organizationsacross23industries.Ratingsarecalculatedbyaveragingeachcompaniesscoreacrosssuccess,effort,andemotion. FastFood 67% Takeout&Delivery StreamingMedia 66% HealthInsurance Grocery 66% Utilities Retail 65% ParcelDelivery 64% SocialMedia 62% Bank 62% ConsumerPayment 62% Insurance 56% Wireless 56% InvestmentFirm 55% TV/ISP 54% HotelAuto SoftwareComputer&TabletMakers Electronics AirlinesCarRental FederalAgencies Base:10,000U.S.Consumers,388organizations,23industries Source:QualtricsXMInstituteQ32022U.S.ConsumerBenchmarkStudy Copyright©2023Qualtrics®Allrightsreserved.www.xminstitute.com