XMI Customer Ratings – Consumer NPS, 2023 (by industry)

XMICustomerRatings–ConsumerNPS®, 2023(byindustry) The2023XMICustomerRatings–ConsumerNPS*rankstheNetPromoterScore®of351companiesacross22industries. GroceryStreamingMedia RetailFoodTakeout&Delivery FastFoodParcelDelivery WirelessBankingInvestment AutoSocialMedia SoftwareHealthInsuranceComputer/TabletMakers 30.1 29.1 28.8 25.7 24.7 24.4 24.3 23.9 21.7 21.5 20.8 15.615.415.415.014.012.3 12.0 10.9 8.9 7.6 ConsumerPayment -6.1 Insurance HotelUtilitiesAirline ElectronicsTV/InternetServiceProvider CarRental Base:10,000U.S.Consumers,351organizations,22industries Source:QualtricsXMInstituteQ32023U.S.ConsumerBenchmarkStudy *TheRatingsarecalculateusingthestandardNPS®method.NetPromoterScore,NetPromoter,andNPSareregisteredtrademarksofBain&Company,Satmetrix, andFredReichheld. Copyright©2023Qualtrics®Allrightsreserved.www.xminstitute.com