2022 XMI Customer Ratings – Consumer NPS (by Industry)

XMICustomerRatings–ConsumerNPS®,2022(byindustry) The2022XMICustomerRatings–ConsumerNPS*rankstheNetPromoterScore®of353companiesacross22industries. 28.1 28.4 RetailStreamingMedia 25.8 26.4 GroceryFastFood 22.8 23.8 ParcelDeliverySocialMedia 20.6 22.6 BankWireless 19.6 FoodTakeoutandDelivery 19.5 InvestmentFirm 18.1 Insurance Base:10,000U.S.Consumers,353organizations,22industries AutoComputer&TabletMakers 18.1 14.2 14.1 12.1 10.3 10.2 9.1 7.9 7.3 2.9 1.4 SoftwareHealthInsurance HotelElectronics TV/InternetServiceProvider UtilitiesAirlinesCarRental ConsumerPayment *TheRatingsarecalculateusingthestandardNPS®method.NetPromoterScore,NetPromoter,andNPSareregisteredtrademarksofBain& Source:QualtricsXMInstituteQ32022U.S.ConsumerBenchmarkStudy Company,Satmetrix,andFredReichheld. Copyright©2022Qualtrics®Allrightsreserved.www.xminstitute.com