XMI Customer Ratings – Overall, 2023 (by industry)

XMICustomerRatings–OverallScores,2023(byIndustry) 67% 67% 65% 64% 63% 61% 60% 58% 57% 55% The2023XMICustomerRatings–Overallranksthecustomerexperienceof387organizationsacross23industries.Ratingsarecalculatedbyaveragingeachcompaniesscoreacrosssuccess,effort,andemotion. Grocery 70% Hotel FastFood 69% TV/InternetServiceProvider RetailStreamingMediaParcelDelivery BankingSocialMediaConsumerPayment WirelessFoodTakeout&Delivery InvestmentInsurance SoftwareComputer/TabletMakers 54%54%54%54%53%53%53%50%50% 49% 47% UtilitiesHealthInsurance AutoElectronics AirlineFederalAgencies CarRental Base:10,000U.S.Consumers,387organizations,23industries Source:QualtricsXMInstituteQ32023U.S.ConsumerBenchmarkStudy Copyright©2023Qualtrics®Allrightsreserved.www.xminstitute.com