NPS® Ratings Across 20 Industries, 2018 – 2022
AirlineNPS*AverageNPS* NPS®RatingsintheAirlineIndustry,2018-2022 26.9 29.1 20.6 16.5 12.0 11.9 7.3 29.1 30.4 -1.2 20182019202020212022 Base:9,055+consumers,294+orgs,and20+industriesSource:QualtricsXMInstituteU.S.ConsumerBenchmarkStudies2018,2019,2020,2021,2022 *TheNPSRatingsarecalculatedusingthestandardNPS®method.NetPromoterScore,NetPromoter,andNPSareregisteredtrademarksofBain&Company,Satmetrix,andFredReichheld. Copyright©2022Qualtrics®Allrightsreserved.www.xminstitute.com
你可能感兴趣
2022 XMI Customer Ratings – Consumer NPS (by Industry)
XM Institute2022-12-13
XMI Customer Ratings – Consumer NPS, 2023 (by industry)
XM Institute2023-11-13
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
XM Institute2023-05-18
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2024
XM Institute2024-04-29
XMI Customer Ratings – Overall, 2022 (by Industry)
XM Institute2023-01-27