数字社会保护提供系统行动手册：走向动态包容和互操作性（英）2024

PublicDisclosureAuthorized PublicDisclosureAuthorized PublicDisclosureAuthorized PublicDisclosureAuthorized PLAYBOOK ONDIGITALSOCIALPROTECTION DELIVERYSYSTEMS TowardsDynamicInclusionandInteroperability ©2024InternationalBankforReconstructionandDevelopment/TheWorldBank. 1818HStreetNW,Washington,DC20433,USA.Telephone:202–473–1000;Internet:www.worldbank.org. Somerightsreserved ThisworkisaproductofthestaffofTheWorldBankwithexternalcontributions.Thefindings,interpretations,andconclu-sionsexpressedinthisworkdonotnecessarilyreflecttheviewsofTheWorldBank,itsBoardofExecutiveDirectors,orthegovernmentstheyrepresent. TheWorldBankdoesnotguaranteetheaccuracyofthedataincludedinthiswork.Theboundaries,colors,denominations,andotherinformationshownonanymapinthisworkdonotimplyanyjudgmentonthepartofTheWorldBankconcerningthelegalstatusofanyterritoryortheendorsementoracceptanceofsuchboundaries. RightsandPermissions ThisworkisavailableundertheCreativeCommonsAttribution3.0IGOlicense(CCBY3.0IGO)http://creativecommons.org/licenses/by/3.0/igo.UndertheCreativeCommonsAttributionlicense,youarefreetocopy,distribute,transmit,andadaptthiswork,includingforcommercialpurposes,underthefollowingconditions: Attribution—Pleasecitetheworkasfollows:Karippacheril,TinaGeorge,LuisIñakiAlberroEncinas,AnaLuciaCardenasMar-tinez,ConradDaly,andSatyajitSuri.2024.PlaybookonDigitalSocialProtectionDeliverySystems:TowardsDynamicInclusionandInteroperability.©WorldBank.License:CCBY3.0IGO. Translations—Ifyoucreateatranslationofthiswork,pleaseaddthefollowingdisclaimeralongwiththeattribution:ThistranslationwasnotcreatedbyTheWorldBankandshouldnotbeconsideredanofficialWorldBanktranslation.TheWorldBankshallnotbeliableforanycontentorerrorinthistranslation. Adaptations—Ifyoucreateanadaptationofthiswork,pleaseaddthefollowingdisclaimeralongwiththeattribution:ThisisanadaptationofanoriginalworkbyTheWorldBank.ViewsandopinionsexpressedintheadaptationarethesoleresponsibilityoftheauthororauthorsoftheadaptationandarenotendorsedbyTheWorldBank. Third‑partycontent—TheWorldBankdoesnotnecessarilyowneachcomponentofthecontentcontainedwithinthework.TheWorldBankthereforedoesnotwarrantthattheuseofanythird-party-ownedindividualcomponentorpartcontainedintheworkwillnotinfringeontherightsofthosethirdparties.Theriskofclaimsresultingfromsuchinfringementrestssolelywithyou.Ifyouwishtore-useacomponentofthework,itisyourresponsibilitytodeterminewhetherpermissionisneededforthatre-useandtoobtainpermissionfromthecopyrightowner.Examplesofcomponentscaninclude,butarenotlimitedto,tables,figures,orimages. AllqueriesonrightsandlicensesshouldbeaddressedtoWorldBankPublications,TheWorldBankGroup,1818HStreetNW,Washington,DC20433,USA;fax:202–522–2625;e-mail:pubrights@worldbank.org. Photos: Coverandpageviii:Photo©DominicChavez/WorldBank Page1:https://www.flickr.com/photos/worldbank/32798792577/(Photo:WorldBank/SarahFarhat) Page11:https://www.flickr.com/photos/worldbank/3492673512/(Photo:©SimoneD.McCourtie/WorldBank)Page145:https://www.flickr.com/photos/worldbank/34351889973/(RamaGeorge-Alleyne/WorldBank)Page169:https://www.flickr.com/photos/worldbank/21978712908/(Photo©DominicChavez/WorldBank)Page177:https://www.flickr.com/photos/worldbank/7826373720/(Photo:ArneHoel/WorldBank) Contents Acknowledgmentsv AcronymsandAbbreviationsvi ExecutiveSummaryviii I.INTRODUCTION3 1.Motivation3 2.Settingthescene:socialprotection,people,andtechnology7 3.Scope8 II.CONCEPTUALFRAMEWORK11 Part1.CoreCharacteristics11 A.Levelsofsocialprotection11 B.OntologyofDSPDS18 Spotlight1.UnderstandingdifferentstartingpointsofDSPDS31 Part2.Data35 A.Data35 B.Processing46 Part3.DeliveryChain49 A.Assess49 Spotlight2.EvolutionofwelfareassessmentinChile71 B.Enroll73 C.Provide76 D.Manage80 Part4.Technology85 A.Architecture85 B.Applications91 C.Database97 D.Dataexchangeandinteroperability99 E.Infrastructure103 Spotlight3.IndicativefunctionaloverviewandrequirementsfordSR104 Part5.Governance111 A.Strategic(“High-level”)115 B.Administrative(“Backoffice”)128 C.Operational(“Frontoffice”)132 Part6.Performance135 A.Resultschain135 B.DSPDSperformancemetrics138 C.Socialprotectionsystemperformance139 III.ASSESSMENTTOOL145 STEP1.Countryandsocialprotectioncontext147 STEP2.Systemsassessment151 Bibliography169 Annex177 Annex1.Exemplarofsynergies:interoperabilitybetweenDSPDSanddisasterriskinformationsystems177 Annex2.ListofpotentialindicatorstomonitortheperformanceofDSPDS179 Annex3.Businessprocessandjourneymaps184 Annex4.Glossary:ITcheatsheet186 PlaybookonDigitalSocialProtectionDeliverySystems:TowardsDynamicInclusionandInteroperabilityiii ivPlaybookonDigitalSocialProtectionDeliverySystems:TowardsDynamicInclusionandInteroperability Contents ASSE SSMENT Boxes 1.Governmentsdevelopinteroperablesystemsaspartoftheiroverallagendatobuildtrustwithpeoplethrough theirday-to-dayinteractionsanddeliveryofbenefitsandservicestothem.16 2.Traditionalversusnoveldatasources43 3.Perilsofvendorlock-in88 4.Situatingdataprotectionandprivacy120 5.Principlesforprotectingpersonaldata12