Benazir收入支持计划提供系统的演变：利用数字技术实现巴基斯坦的适应性社会保护

PublicDisclosureAuthorized PublicDisclosureAuthorized PublicDisclosureAuthorized THEEVOLUTIONOFBENAZIRINCOMESUPPORTPROGRAMME’SDELIVERYSYSTEMS LeveragingDigitalTechnologyforAdaptiveSocialProtectioninPakistan PublicDisclosureAuthorized MelisGuven,ZainebMajoka,andGulNajamJamy ©2024InternationalBankforReconstructionandDevelopment/TheWorldBank1818HStreetNW WashingtonDC20433 Telephone:202-473-1000Internet:www.worldbank.org Disclaimer ThisworkisaproductofthestaffofTheWorldBank.Thefindings,interpretations,andconclusionsexpressedinthisworkdonotnecessarilyreflecttheviewsofTheWorldBank,itsBoardofExecutiveDirectors,orthegovernmentstheyrepresent.TheWorldBankdoesnotguaranteetheaccuracy,completeness,orcurrencyofthedataincludedinthisworkanddoesnotassumeresponsibilityforanyerrors,omissions,ordiscrepanciesintheinformation,orliabilitywithrespecttotheuseoforfailuretousetheinformation,methods,processes,orconclusionssetforth.Theboundaries,colors,denominations,andotherinformationshownonanymapinthisworkdonotimplyanyjudgmentonthepartofTheWorldBankconcerningthelegalstatusofanyterritoryortheendorsementoracceptanceofsuchboundaries.NothinghereinshallconstituteorbeconstruedorconsideredtobealimitationuponorwaiveroftheprivilegesandimmunitiesofTheWorldBank,allofwhicharespecificallyreserved. Attribution Pleasecitetheworkasfollows:Guven,Melis,ZainebMajoka,andGulNajamJamy.2024.TheEvolutionofBenazirIncomeSupportProgramme’sDeliverySystems:LeveragingDigitalTechnologyforAdaptiveSocialProtectioninPakistan.Washington,DC:WorldBank RightsandPermissions Thematerialinthisworkissubjecttocopyright.BecauseTheWorldBankencouragesdisseminationofitsknowledge,thisworkmaybereproduced,inwholeorinpart,fornoncommercialpurposesaslongasfullattributiontothisworkisgiven. Anyqueriesonrightsandlicenses,includingsubsidiaryrights,shouldbeaddressedtoWorldBankPublications,TheWorldBankGroup,1818HStreetNW,Washington,DC20433,USA;fax:202-522-2625;e-mail:pubrights@worldbank.org. CoverandLayoutDesign:A.DelaRocheDesigns Photographycredits:WorldBankPhotoCollection(FlickrAttribution-NonCommercial-license),Shutterstock(Shutterstockstandardimagelicense),andWikicommons(licensedundertheCreativeCommonsAttribution4.0Internationallicense) THEEVOLUTIONOFBENAZIRINCOMESUPPORTPROGRAMME’SDELIVERYSYSTEMS LeveragingDigitalTechnologyforAdaptiveSocialProtectioninPakistan MelisGuven,ZainebMajoka,andGulNajamJamy THEEVOLUTIONOFBENAZIRINCOMESUPPORTPROGRAMME’SDELIVERYSYSTEMS LeveragingDigitalTechnologyforAdaptiveSocialProtectioninPakistan CONTENTS Acknowledgements1 Acronyms2 Executivesummary3 1.Introduction7 2.ThesocioeconomiccontextofPakistan11 3.SocialprotectioninPakistan:fromthepasttothepresent14 3.1 3.2 3.3 ThelaunchandexpansionoftheBenazirIncomeSupportProgramme16 ThelaunchandexpansionoftheNationalSocio-EconomicRegistry 23 Provincesrolloutsocialprotectionprogramsaimedatadaptivesocialprotection 33 4.4.2MonitoringconditionalitiesfortheBenazirTaleemiWazaifandNashonumaCCTS64 4.4.3Monitoringofpayments67 4.4.4Exitdecisions68 59 4.4.1Casemanagementandgrievanceredressmechanism 59 4.4MANAGE 52 4.3PROVIDE 45 4.2ENROLL 37 43 4.1.1Outreachandcommunications 4.1.2Intakeandregistrationandassessmentofneedsandconditions 37 4.1ASSESS 36 4.TheSocialProtectionDeliveryChainforBISP 5.Monitoringandevaluation70 6.Conclusionsandrecommendations73 References78 FIGURES Figure1:Socialprotectiondeliverychain9 Figure2:Persistenthumancapitalindexgapbetweentherichestandpoorestgroupoverdecades13Figure3:TheBISP’sbudgetallocationandnumberofbeneficiaries17Figure4:BISP’sannualbudgetallocation17Figure5A:Povertyratesbydistrict18Figure5B:BISPbeneficiariesbydistrict18Figure6:Percentageoftotalpopulationcoveredbysocialassistance20Figure7:Changeinrealvalueofbenefitlevel21Figure8:ChangeinadequacyofBISPtransfer22Figure9:NSER-NADRAWorkflow24Figure10:Processcycleofdynamicregistry28Figure11:NSERData-Sharingprocesswithotherinstitutions30Figure12A-12B:Populationaffectedbyfloods32Figure13:Theoutreachphaseofthesocialprotectiondeliverychain38Figure14:ModesofcommunicationabouttheWeTsub-program40Figure15:Intakeandregistrationandassessmentofneedsandconditions44Figure16:Theenrollmentstageofthesocialprotectiondeliverychain45Figure17:BTWadmissionprocessflow47Figure18:FlowofBTWandroidapplication49Figure19:ProcessflowforenrollmentofPLW&children50Figure20:ProcessflowforthenutritionCCT51Figure21:Provisionofpayments52Figure22:EvolutionofBISPpaymentsystem53Figure23:BISPpaymentworkflow55Figure24:Kafaalatcasemanagement(GRM)60Figure25:BISPpaymentscomplaintsmanagementsystem61Figure26:Assessmentofdeliverysystems74Figure27:ProposedexpandeddataintegrationbetweenNADRAandtheNSER75Figure28:Depictionofaknowledgediscoveryplatform76 TABLES Table1:Humancapitalindicatorsbyregion12 Table2:SeparationcriteriaforBenazirTaleemiWazaif69 Box1:TheimpactoftheBenazirIncomeSupportProgrammeonpovertyandhouseholdwelfare21Box2:Povertyscorecardbasedonpovertymeanstest23Box3:Anexemplarypartnership:thecollaborationbetweenBISPandNADRA24Box4:Movingtowardadynamicsocialregistry:lessons