How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023

HowConsumersCutSpendingAcross20IndustriesAfterPoorExperiences,2023 Percentageofconsumerswhochangedtheirspendingwithanorganizationineachindustryafterapoorexperience: DecreasedSpendingafteraPoorExperienceStoppedSpendingafteraPoorExperience FastFood 44% 16% Internet 38% 11% OnlineRetailer 42% 17% Streaming 38% 11% CreditCardProvider 37% 21% Hotel 30% 19% DepartmentStore 41% 15% Airline 30% 18% ParcelDelivery 42% 14% HealthInsurance 30% 17% MobilePhoneProvider 38% 17% Autodealer 26% 20% Bank 37% 15% Electronicsmaker 32% 13% Hospital 36% 15% Property 29% 15% GovernmentAgency* 34% 16% University 22% 15% Supermarket 40% 9% PublicUtility* 29% 7% Base:33,093consumersfrom29countries Source:QualtricsXMInstitute2022Q3GlobalConsumerStudy *AlthoughGovernmentAgenciesandPublicUtilitiesmaynothaverevenueatriskduetobadexperiences,therearelikelylatentloyaltyissuesthatcouldmanifestinotherareas. Copyright©2023Qualtrics®Allrightsreserved.www.xminstitute.com