联合国贸易发展委员会技术与消费者权益保护机构在线纠纷解决平台的未来2023

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This report explores the potential of technology in improving online dispute resolution (ODR) platforms for consumer protection agencies. The authors acknowledge the support of various individuals and organizations, including Kleros.io, University of Leicester, International Trade Centre, 5Rights Foundation, London School of Economics and Political Science, SIC Facilita, and Colombia. The report was prepared by Mr. William Taborda, with support from Ms. Ana Cipriano, Mr. Arnau Izaguerri, and Ms. Valentina Rivas.