2026年移动货币行业状况报告 (英文版)

The GSMA is a global organisation unifying the mobileecosystem to discover, develop and deliver innovationfoundational to positive business environments and societalchange. Our vision is to unlock the full power of connectivityso that people, industry, and society thrive. The GSMA’s Mobile Money programme works to acceleratethe development of the mobile money ecosystem for theunderserved. For more information, please contact us: www.gsma.com/mobilemoney Representing mobile operators and organisations across themobile ecosystem and adjacent industries, the GSMA deliversfor its members across three broad pillars: Connectivity forGood, Industry Services and Solutions, and Outreach. Thisactivity includes advancing policy, tackling today’s biggestsocietal challenges, underpinning the technology andinteroperability that make mobile work, and providing theworld’s largest platform to convene the mobile ecosystem atthe MWC and M360 series of events. mobilemoney@gsma.com The Mobile Money programme is supported bythe Gates Foundation. We invite you to find out more atwww.gsma.com Authors The State of the Industry Report on Mobile Money 2026 wasauthored by Gianluca Storchi from the GSMA Mobile Moneyprogramme’s Data & Insights team. Marketing support was provided by Joyce Kong andImelda Lim. Contributors Ashley Olson Onyango, Anna Colquhoun, Dominica Lindsey,George Bauer, Gouri Ramkumar, Jack Odiwa, Karim Dia,Kennedy Kipkemboi Sawe, Panos Loukos, Rebecca Spriggs,Rishi Raithatha, Soheib Nunhuck and Zach White. External contributors Vibhor Jain (independent consultant), Aramé Awanis(independent consultant), Jonathan Greenacre(Boston University), Dorothe Singer and Leora Klapper(both World Bank). The State of the Industry Report on Mobile Money 2026 isbased on data collected from the Global Adoption Survey2025 and the 2025 GSMA Consumer Survey. © 2026 – GSMA Foreword Almost 25 years after the first service was launched,mobile money has become one of the world’s mostimpactful financial services. What began as a simpleway to move money has evolved into a global financialecosystem, reshaping how hundreds of millions ofpeople manage their financial lives. Fifth, policy progress and risks both intensified.Providers reported more enabling rules ininteroperability, KYC and consumer protection, yethighlighted headwinds from cross‑border data rules,transaction taxes and growing fraud. The gendergap remains wide across most surveyed countries,underscoring the need for targeted action. This year’s State of the Industry Report captures amarket reaching new heights and greater maturity,with five signals standing out. First, adoption and regular use are surging. In 2025,the industry recorded 2.3 billion registered accountsand 593 million active 30‑day accounts, lifting theglobal monthly activity rate to 25.7%. Looking ahead, the industry’s growing scale andsophistication will bring new opportunities – andnew responsibilities. Priorities include advancinginteroperability and cross‑border harmonisation;engaging in digital public infrastructure; strengtheningconsumer protection and fraud controls; andaccelerating women’s inclusion and financial healthoutcomes. Mobile money’s role in humanitarianresponse, PAYG services and climate finance alsoshows its growing socioeconomic impact when pairedwith literacy and safeguards. Second, value is scaling faster than volume as usedeepens. More than $2.1 trillion flowed through mobilemoney in 2025 – doubling from the first trillion in justfour years, with average transaction values rising asvalue growth outpaced volume growth. Third, the mix of use cases continues to broaden –especially merchant payments and interoperability.Merchant payments were the fastest‑growing usecase, rising 42% to $155 billion and surpassing bulkdisbursements as the highest‑value ecosystemtransaction. Interoperable flows also expanded,with bank‑to‑mobile transfers at $167 billion andmobile‑to‑bank at $163 billion, reducing reliance oncash; agents remained pivotal, cashing in $430 billion. This year’s report highlights not only how far themarket has come, but also the priorities that will shapeits future. We hope it serves as a valuable resourcefor all stakeholders committed to advancing safe,inclusive and sustainable digital financial services. Fourth, providers are shifting from access to financialhealth. Credit remains widely offered – often asaffordable nano‑loans – while savings and insuranceexpanded fastest in 2025. Nearly 80% of surveyedproviders were profitable, supported by a 15% rise inARPU to $1.75 as revenue streams diversify. Vivek BadrinathDirector General, GSMA Editorial The State of the Industry Report (SOTIR) 2026 is thefourteenth edition of the GSMA’s landmark report on mobilemoney. Every year, we diligently collect data from theindustry, process it and use it to understand how mobilemoney is evolving. Tracking its progress helps providersand regulators identify challenges and opp