Tourist Insight: Hotel Reservation Trends - BCD Travel

HOTELBOOKINGTRENDS BY BCD TRAVEL RESEARCH & INTELLIGENCE About the survey In this survey, we explore travelers’ choice ofhotelsandothertypes ofaccommodationwhen traveling for business, as well The results are based on an online survey of 1,035 businesstravelers in North America, Europe and Asia Pacific. The Who we surveyed Where they’re based Frequently usedaccommodation Occasionally usedaccommodation Of the various hotel types, over half of businesstravelers from time to time stay at conference On business trips, most travelers opt formidscale (3-star) or upscale (4-star) hotels, which Reasons for selecting apartments Among travelers who stay in apartments, around half say this type of Length of hotel stays Around half of travelers spend one night in a hotel on a business trip.Length of hotel stay is shorter on domestic trips compared to international. Researching accommodation Booking accommodation While over four out of five travelers bookaccommodation via an OBT, one in five usesupplier websites. Over three-quarters of travelers use onlinebooking tools (OBTs) to research accommodationfor their business trips. A third visit hotel websites. Paying for accommodation Booking device While nine out of 10 book accommodation on adesktop or laptop, only one out of 10 use a Corporate credit card is by far the most popularmethod of paying for accommodation with three- Booking accommodation vs. transportation Two-thirds of travelers book accommodation and transportation for business trips at the same time. Factors influencing accommodation choice Location plays a major role in influencing hotel selection by travelers: Three-quarters of survey respondentsconsider it important. Employer’s policy and price are in the top three. Rate limits set by employer Cancellations and exchanges Most travelers–around nine out of 10–bookrefundable hotel rates with the possibility of Three-quarters of travelers say their employerdefines hotel rate limits. One out of 10 say theopposite, and 18% aren’t sure. 73%repeatedly stay atthe same hotel when visiting adestination multiple times 13%choose hotelswith the lowest rate 10%would rather book a localboutique hotel that isn't part of a chain 5%stay at eco-certifiedhotels, when possible Getting to the hotel Travelers frequently use taxi, rental car and ride-hailing services to get to their hotel Hotel services used Hotel Wi-Fi and breakfast are among themost commonly usedservices, Hotel services contributing to wellbeing When asked which hotel amenities contribute to their wellbeing, three-quarters highlight complimentary bottled water. Half value access to Impact of sustainability on thechoice of accommodation Sustainability attributessearched for Four out of 10 do not consider any sustainabilityattributes when booking accommodation. Half of travelers never or rarely take intoaccount environmental considerations when Loyalty program membership Number of supported programs A significant 80% of surveyed business travelers Three-quarters of travelers join two or more hotelloyalty schemes. Loyalty programs andhotel stays Keeping loyalty points Three-quarterssay that their employer allowsretaining points earned from accommodation on Two-thirds frequently stay at hotels affiliatedwith the programs they support. Blending business and leisure Traveling with a companion Four out of 10 occasionally bring their partners,family, or friends on business trips, most of them Six travelers out of 10 occasionally combinebusiness trips with leisure. Satisfaction with hotel policy and suppliers Seven travelers out of 10 are satisfied with their company’s hotel policy and Challenges when booking accommodation Insufficient hotel rate limits set by the employer is the biggest challenge travelers face whenbooking accommodation. One in three see no significant issuesduring booking process. Safety precautions Risky situations Around half of business travelersencounter safety concerns during hotel Double locking the door is the most commonpractice, reported by two-thirds of respondents. Points of traveler friction During hotel stays, slow Wi-Fi is the leading source of frustration, according to half of the respondents.Four out of 10 aren’t happy with breakfast not being included in a hotel rate, outdated rooms and How BCD Travel can help TripSource®is BCD Travel’s total booking and trip management solution. From searchto stay, TripSource empowers travelers with the power to book smarter, stay organized Built-in policy guidanceensures travelers see optionsthat align with company travel policies—no guesswork Security-vetted propertyidentifiers help travelersbook with confidence, knowing accommodations meet Smart Choice labelhighlights the best options basedon price and policy, taking the uncertainty out of Hotel images and amenity detailsare displayedupfront, making it easy to compare and pick the right fit. Loyalty program details and pointsa