BRIDGING THEDIGITAL DIVIDEVIA THE POST Listen and subscribeon your favouritestreaming platform:https://www.upu.int/en/ “Voice Mail” brings postal stories fromaround the world to life. Each episode features voices from acrossthe sector. From those delivering mailon the ground to the decision-makersshaping global logistics, and the many Subscribe to stayupdated on the latestpostal developments:https://www.upu.int/en/ “Digital Union” is the Universal PostalUnion’s monthly newsletter providingnews and information on the activities Check out the latestarticles:https://www.upu.int/en/News-Media/Blog The UPU’s blog “Postal Matters” offers freshinsights into the international postal sector, aswell as its technological advances and latestinnovations. Postal operators and other postalsector players are welcome to send us their To have your postal blogfeatured, contact us atcommunication@upu.int 6DIRECTOR GENERAL’SFOREWORD SPEAKERS’ CORNERIPS AT 30: PIONEERING APOSTAL SECTOR FOR ALLLati Matata, Director of the UPU’s Postal Technology Reimagining the postoffice for the digital age 7EDITOR’S NOTEDelivering a more Centre, shares how the International Postal System (IPS)revolutionized global operations when it was launched30 years ago and how it will be fundamental to the SUSTAINABLEDEVELOPMENT INTHE POSTAL SECTOR 9 UPU GREEN SOLUTIONSUNLOCKING WIN–WINS: A GLOBALWORK PROGRAMME FOR SUSTAINABLEPOSTAL DEVELOPMENT 20 POST FROM THE PASTTechnical multilateralismand the Universal PostalUnion: a blueprint forcooperation in a Across the global postal sector, sustainability is no longer a side agenda. As postaloperators confront declining mail volumes, rising costs and evolving customerexpectations, questions of environmental performance, social impact and long-termresilience are increasingly intersecting with core operational and financial decisions. 40 42DIGEST COLLABORATION IN DUBAI CYCLEAs the Universal Postal Union (UPU) begins its 2026-2029 Dubai cycle, the newManagement Committee of the Consultative Committee (CC MC) is positioning itselfas a central platform for strengthening dialogue and collaboration across the global CONTENTS COVER STORYBRIDGING THEDIGITAL DIVIDEVIA THE POST UNION POSTALEis the Universal PostalUnion’s flagship magazine, foundedin 1875. It is published quarterly in fivelanguages and takes a closer look atUPU activities, featuring international The magazine regularly publishes wellresearched articles on topical issuesfacing the industry, as well as interviewswith the sector’s leading individuals.It is distributed widely to the UPU’s192 member countries, including 12 The latest data from the International Telecommunication Union (ITU) hasrevealed that despite rapid growth in global connectivity, 2.2 billion peopleremain unconnected to the internet. UNION POSTALEis also publishedin French, Spanish, Arabic, and Chinese. The Universal Postal Union neitherendorses any products or servicesoffered by third-party advertisersnor guarantees the veracity of anyclaims made by the same. Opinions It is expressly forbidden to reproduceany part ofUNION POSTALEmagazine (including text, images or UPU TECHNICAL ASSISTANCEUPU POWERS UP FINANCIALINCLUSION STRATEGY WITHPARTNERSHIPS WINTER 2025/2026 Refers to the season inthe country of publication. EDITOR-IN-CHIEF:Yana Brugier (YB) AUTHORS:Makiko Hayashi (MH),Kayla Redstone (KR), Helen Norman(HN), James Hale (JH), Vincent Schicker(VS), Rajeev Venugopal (RV) andTitani Joseph Mkanalumo (TJM) POST FROM THE PASTUNION POSTALE:150 YEARSAND COUNTING DESIGN AND L AYOUT:Sonja DenovskiPRINTING:UPU Print ShopADVERTISING:communication@upu.int On 9 October 2024, the Universal Postal Union celebratedits 150th anniversary. In 2025, as the International Bureaumarked its own 150 years, another cornerstone of theUPU’s institutional history also reached the samemilestone: Union Postale, the magazine published without CONTACT:UNION POSTALEInternational BureauUniversal Postal Union3015 BERNESWITZERLANDPHONE:+41 31 350 31 11E-MAIL:communication@upu.int REIMAGINING THE POST OFFICEFOR THE DIGITAL AGE As digital technologies continue to reshapesocieties and economies, ensuring thatno-one is left behind has become oneof the defining challenges of our time.While connectivity has expanded rapidly,an estimated 2.2 billion people remain Across regions and national contexts,postal operators are already translatingthis vision into practice. By adaptingservices in response to local needs,Posts are reinforcing their role as trusted Rethinking the post office also meanssafeguarding the long-term viability andrelevance of the postal network. As thesector continues to evolve, broadeningthe range of services delivered throughpost offices helps postal operators The postal network continues to play atrusted public role, with over 670,000post offices worldwide. For generations,post offices have served as gateways tocommunication, services and inclusion.Today, that role is b