The 2022 Digital Experience Benchmark Report highlights the importance of providing seamless and delightful online experiences for customers. With customers accessing digital channels from various devices and locations, it is crucial to have a holistic understanding of the customer to build human-first, data-driven experiences. The report also emphasizes the need to minimize loading times and improve Core Web Vitals to meet customer expectations. The report offers analysis and industry trends to inform digital strategies and build exceptional experiences for customers both online and offline. The key takeaway is that customer expectations are high, and businesses need to respect and understand their customers to meet their needs and provide exceptional experiences.
