Telco success depends on delayering, which is a prerequisite for adopting a platform-based business model. The traditional siloed structure of telcos, organized around technology or services like voice, data, and wireless, has limitations such as disjointed customer experiences, inefficient resource use, and limited innovation. Delayering breaks down these silos into three primary layers: Solutions (customer service and billing), Services (managing platforms and exposing them via APIs), and Infrastructure (underlying connectivity and system components). This structure supports technological advancements like software-defined networking (SDN) and open radio access networks (ORANs), enabling better management of the stack, agility, and customer-centricity.
Delayering also facilitates a multispeed operating model, where different layers (e.g., solutions vs. infrastructure) can operate at different speeds and agility levels. This approach allows telcos to innovate quickly while maintaining stability in core infrastructure. Key considerations for delayering include single vs. multi-country operations, complex infrastructure, and existing service portfolios. Telcos should define clear interfaces and boundaries between layers, ensuring effective communication and collaboration.
To successfully implement delayering, telcos need to determine their ambition level, identify competency gaps, and review their infrastructure and network architecture. The transformation is gradual and requires new skills and governance structures. Ultimately, delayering helps telcos reduce risks associated with outdated technology and compete effectively against agile tech players.
