The Transportation Energy Institute, in collaboration with Heart+Mind Strategies, conducted a comprehensive study to understand the current perceptions and behaviors of light-duty electric vehicle (EV) drivers and charging station operators. This research aimed to inform the future of the EV supply equipment (EVSE) infrastructure system and how it can best serve the needs of EV consumers as the market grows.
The study was executed in four distinct phases:
Phase 1 - Survey with US EV Drivers: A quantitative survey was conducted among 500 US EV drivers, focusing on their driving habits, public charging behaviors, preferences for charging station features, and more. The survey was designed to ensure a representative sample across different demographic regions.
Phase 2 - Survey with US Business Operators: An additional survey targeted at 251 owners, presidents, CEOs, and general managers of businesses in the US aimed to gather insights on their business setups, experiences with EV charging station installation, profitability, and challenges associated with EV charging ventures.
Phase 3 - In-Depth Interviews: Nine in-depth interviews were carried out with major site hosts and charger operators in North America and the EU. These interviews provided qualitative insights into their experiences, strategies, and challenges in the EV charging sector.
Phase 4 - Survey with Non-EV Drivers: This phase involved collecting data from non-EV drivers in the US to understand their business setups, interest in investing in EV charging infrastructure, and reasons for not doing so.
While the full findings are detailed within the report, key insights include the evolving behaviors and preferences of EV drivers, the economic considerations for businesses hosting charging stations, and the operational complexities faced by charger operators. The report highlights the importance of understanding the unique needs and expectations of EV drivers and businesses to effectively plan and scale EV charging infrastructure.
The insights gathered suggest that the EV market is poised for exponential growth, necessitating strategic planning and investment in EVSE infrastructure. Understanding the diverse needs of EV drivers, particularly their preferences for charging station features and services, is crucial for developing effective market strategies. Additionally, the report underscores the significance of addressing uncertainties among potential hosts regarding the economic benefits of EV charging and the behavior of EV drivers.
This research underscores the critical role of continuous market analysis and strategic planning in supporting the expansion of EV infrastructure. By leveraging the insights provided, stakeholders can better anticipate and address the needs of EV consumers, enhancing the overall user experience and accelerating the transition to sustainable transportation.
For detailed analysis and specific recommendations, please refer to the full report available at www.heartandmind.us.