The New Zealand Water Consumer Survey is a comprehensive examination of water-related issues in the country. The survey, conducted by Arup, aimed to provide a gauge of New Zealanders' attitudes towards water and to assist water utilities, councils, and government in developing policies that are relevant and sustainable. The survey delved into various aspects of water, including drinking water supply, water pricing, and customer satisfaction with service from their supplier. The survey received a high response rate, with over 4,500 people responding, well in excess of the original target. The results revealed that New Zealanders are concerned about the future of water in the country and believe that there should be a cost for taking water from the environment for bottling or for agriculture. Despite concerns around water security, New Zealanders generally have a high level of confidence in the quality of water they receive from their supplier. Overall, the survey provides valuable insights into New Zealanders' views on water-related issues and can inform the development of policies that prioritize customer-centric approaches.
