2025年商业科技应用调查报告

A survey of technology usage by businesses ISBN 978-1-922690-63-0 LEGAL NOTICE The reproduction, adaptation, communication or sale of these materials (‘the Materials’) is strictly prohibited unless expresslypermitted under Division 3 of theCopyright Act 1968 (Cth). For permission to reproduce any part of these materials, please contact the CPA Australia Legal Business Unit-legal@cpaaustralia.com.au. COPYRIGHT NOTICE © CPA Australia Ltd (ABN 64 008 392 452) (“CPA Australia”), 2024. All rights reserved. DISCLAIMER CPA Australia does not warrant or make representations as to the accuracy, completeness, suitability or fitness for purpose of the Materials and accepts noresponsibility for any acts or omissions made in reliance of the Materials. These Materials have been produced for referencepurposes only and are not intended, in partor full, to constitute legal or professional advice. Users should seek their own independent advice prior to relying on or entering into any commitment based on theMaterials. To the extent permitted by the applicable laws in your jurisdiction, CPA Australia, its employees, agents and consultants exclude all liability for any loss, Executive Summary The survey findings underscore the critical role of technology indriving business success. Organisations that leverage a broad rangeof technologies are more likely to report higher profitability and While AI is being integrated across a wide range of accounting andfinance functions and tasks, especially data analytics and insights, its impact on hiring practices in accounting and finance is uncertain. Most respondents indicate that AI has had no impact on recruitmentin accounting and finance teams, or that it is simply too early to tell.Some report reducing or ceasing the hiring for entry-level or junior The survey results show that investment in technology consistentlyimproves business performance across several areas, especially However, the main barriers to such investment remain costs and thelow return on investment, and concerns around data privacy and Cybersecurity maturity levels across business are relatively high, withmore than half of respondents indicating their organisations haveeither fully integrated cybersecurity into their operations or maintainstructured and regularly assessed processes.This may help explain Artificial intelligence (AI) adoption is growing rapidly, with nearly allbusinesses now reporting some level of usage. However, mostorganisations indicate only moderate levels of integration into theirbusiness, suggesting significant room for further growth in AI. Looking ahead,businesses expect to increase their use of varioustechnologies, especially AI and “data analytics andvisualisationsoftware”.As organisations continue to navigate competitive markets Businesses that use AI are most likely to report that it improves theaccuracy and efficiency of repetitive task, increases productivity andenhances the employee experience.The most prominent concerns Key findings Accounting and finance teams are most likelyto use AI for data analytics and insights, Organisations that adopt a diverse array oftechnologies tend to achieve greater Although nearly all organisations are using AI insome capacity, only a small percentage report its AI’s impact on hiring practices inaccounting and finance is uncertain, withmost reporting either no noticeable effect Nearly 20 per cent of businesses reportedlosing time and / or money due to a cyber Businesses most commonly report that AIhas enhancedthe accuracy and efficiencyof repetitive tasks, though concerns arounddata privacy and cybersecurity remain the About the Survey CPA Australia’s Business Technology Report 2025 explores business technologytrends across various sectors, business sizes and markets. It provides valuable insights into how various technologies are influencing businessoperations, performance and challenges. Thereport also highlights the opportunitiesand barriers faced by business in adopting key technologies, particularly artificial This report summarises CPA Australia’s fifth annual Business Technology Survey,conducted between July and September 2025. The survey received responses from 1,117 accounting and finance professionalsworking in different markets, includingAustralia, Mainland China, Hong Kong, Malaysia and Singapore. Forty-four per cent of respondents worked in companies with 500 or moreemployees, 29 per cent in companies with 50 to 499 employees and 28 per cent in A third of respondents held c-suite or other senior positions,while another third werein middle management or supervisory positions. Key businesstechnology trends Key trends in technology adoption Between 2022 and 2025, businesses steadily increased their adoption of digitaltechnologies. Artificial Intelligence saw the most dramatic growth, rising frommoderate usage levels to near-universal adoption by 2025. Larger businesses consistently report higher usage of digi