政府科技对全球公众的影响：9.8万亿美元的机遇（英）

The Global PublicImpact of GovTech:A $9.8 Trillion Opportunity I N S I G H TR E P O R TJ A N U A R Y2 0 2 5 Contents Foreword3 Executive summary4 1Why GovTech? Why now?5 2The global GovTech market in numbers8 3The $9.8 trillion public value of GovTech11 3.1Efficiency gains123.2Transparency gains143.3Sustainability gains14 4GovTech in action: country cases for implementation15 4.1Azerbaijan: entrepreneurial governance driving a GovTech transformation164.2Bahrain: collaborative citizen engagement for better quality of life174.3Brazil: public-sector innovation across all levels of government174.4Germany: a GovTech ecosystem that strengthens public-private collaboration184.5Malaysia: pioneering GovTech with a data-driven focus194.6Rwanda: advancing to a knowledge economy with GovTech204.7Ukraine: resilience and innovation with a “state in a smartphone” vision214.8Synthesis: expanding the scope for GovTech22 5Turning plans into progress24 Conclusion27 Appendices28 A1Glossary28A2Additional information for the country cases29A3Methodology29 Endnotes33 Disclaimer This document is published by theWorld Economic Forum as a contributionto a project, insight area or interaction.The findings, interpretations andconclusions expressed herein are a resultof a collaborative process facilitated andendorsed by the World Economic Forumbut whose results do not necessarilyrepresent the views of the World EconomicForum, nor the entirety of its Members,Partners or other stakeholders.©2025 World Economic Forum. All rightsreserved. No part of this publication maybe reproduced or transmitted in any formor by any means, including photocopyingand recording, or by any informationstorage and retrieval system. Foreword Markus RichterState Secretary and FederalCommissioner, InformationTechnology, Federal Ministryof the Interior and Community,Germany Børge BrendePresident and CEO,World Economic Forum Aiman EzzatChief Executive Officer,Capgemini In an era where citizens demand more fromtheir governments – more transparency, moreefficiency, more responsiveness – technologystands as both the challenge and the solution.GovTech (government technology) representsthe next frontier in governance, where innovationmeets accountability. As artificial intelligence (AI),data analytics and digital platforms become thebackbone of public administration, the potential toredefine how governments operate is immense.GovTech doesn’t just promise to streamlineservices; it has the power to rebuild trust andtransform the role of government in shaping a moreequitable, connected and resilient future. The challenge for government leaders andpolicy-makers is clear: to realize this potential,there must be a commitment to embracinginnovation, overcoming legacy barriers andpromoting collaboration between the public andprivate sectors. This report highlights successfulGovTech implementations from around the world,offering both inspiration and practical guidance onnavigating the complexities of digital transformation.It underscores the importance of a well-executedGovTech strategy – one that is citizen-centric, data-driven and resilient, particularly in an age wheredigital trust and security are paramount. As you explore the insights and recommendationspresented in this report, we invite you to envision afuture where GovTech is not just an enhancementto public service but a foundational pillar ofgovernance. The path forward is not without itschallenges, but the rewards for those who lead thistransformation will be unparalleled – reshaping notonly government efficiency but the very relationshipbetween state and citizen. The journey of GovTechis about building smarter, more inclusive and moreresponsive governance for the future. Now is thetime to seize this $9.8 trillion opportunity and charta course towards a new era of digital governance. This report explores the vast opportunities ofGovTech, showing how digital tools – from AI-enhancing decision-making processes to platformsthat promote citizen engagement – can beharnessed to modernize public sector operations.Yet, the potential of GovTech extends far beyondtechnological innovation; it lies in increasingagility, accountability and transparency acrossall levels of government. GovTech is a catalystfor unprecedented efficiencies, bridging societaldivides and facilitating a new era of trust betweengovernments and the people they serve. Executive summary The true potential of GovTech liesin its profound public impact. As governments navigate the complexities ofmodernizing the public sector, GovTech (short forgovernment technology) will be a central catalystin transforming public service delivery. The mainobjective of this report is to measure the potentialof GovTech, given its profound public impact (seeA1). Furthermore, this report presents insights fromseven country case studies, illustrating currentGovTech initiatives, potential impact areas and theimportant role it already plays today. public v