数字信任劳动力全球版（英）2024

The Digital Trust Workforce Global Edition

Executive Summary

• Purpose: To inform local and regional audiences about the importance of embedding trust into businesses and developing a future-proof workforce skilled in digital trust.
• Findings:
  • Companies benefit from implementing Digital Trust strategies, leading to improved brand reputation, revenue, and operational efficiency.
  • Digital Trust skills are scarce and expected to worsen over the next three years.
  • Skills needed to manage Digital Trust are rapidly shifting, including technical abilities for AI and non-IT business functions.
  • A holistic, self-aware culture around Digital Trust requires top-down leadership and cross-enterprise buy-in.
  • Public policy plays a crucial role in enabling Digital Trust through education and infrastructure.

Introduction

• Background: Digital interactions are integral to daily life and commerce, necessitating a high level of trust in digital information and communications.
• Objective: To explore the factors shaping the Digital Trust workforce and the skills and management initiatives needed to build and sustain it.

Key Findings

1. Benefits of Digital Trust Strategies:

   • Improved brand reputation, revenue, and operational efficiency.

2. Skill Shortages:

   • Digital Trust skills are scarce across all industries.
   • Expected to worsen as demand increases.

3. Shifting Skill Requirements:

   • Rapid changes in technical abilities, particularly for AI and non-IT business functions.
   • Importance of product management, quality assurance, marketing, and business development.

4. Cultural and Leadership Focus:

   • Need for a holistic, self-aware culture around Digital Trust.
   • Importance of top-down leadership and cross-enterprise buy-in.

5. Role of Public Policy:

   • Education and infrastructure play vital roles in enabling Digital Trust.
   • Collaboration with governments to address infrastructure, education, and training needs.

Steps to Close the Workforce Gap

1. Adopt Formal Approaches:

   • Use leading Digital Trust and Digital Trust workforce frameworks to guide strategy and identify personnel and training needs.

2. Support a Champion:

   • Identify and support a champion within the organization to lead a cohesive Digital Trust strategy.
   • Ensure close ties to human resources, IT, AI ethics, risk, and line-of-business functions.

3. Collaborate with Governments:

   • Address infrastructure, education, and training needs through collaboration with local, regional, and national governments.

4. Prioritize Digital Trust as a Cultural Value:

   • Embed Digital Trust as a cultural value across the business ecosystem.
   • Highlight its value-add for customers, partners, investors, and employees.

Conclusion

• Importance: A workforce capable of earning Digital Trust is a competitive necessity in an era where it is required by global customers, investors, and regulators.
• Future Outlook: The journey towards a secure and trustworthy digital future is ongoing, and the role of the Digital Trust workforce is more critical than ever.

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This summary provides a comprehensive overview of the key points and findings from the report, focusing on the importance of Digital Trust and the necessary steps to build a resilient workforce.