通过数字解耦实现传统现代化的新愿景（英文版）

Flipping the Script: A New Vision of Legacy Modernization Enabled by Digital Decoupling

Introduction

Traditional front-end/back-end models are hindering enterprise organizations. To deliver world-class digital experiences, companies need to rethink legacy modernization. This involves transforming how businesses visualize and practice modernization.

Setting the Stage

1. Current Challenges:

   • Chaos Behind the Scenes: Disconnected processes, outdated core systems, and fragmented workflows.
   • Disparate Initiatives: Competing business projects and cloud providers influencing IT strategies.
   • Customer Experience Issues: Customers experiencing disjointed and frustrating interactions due to visible backend issues.

2. Need for Change:

   • World-Class Digital Show: Deliver seamless and compelling customer experiences.
   • Iterative Modernization: Use holistic frontstage-backstage thinking and digital decoupling to manage complexity.

3. Digital Decoupling:

   • Definition: A technique that separates user experiences from backend processes, adding an abstraction layer.
   • Benefits:
     • Seamless User Experience: Continuous availability and resilience of frontstage while backend undergoes updates.
     • Efficiency: Faster and more cost-effective than rebuilding systems from scratch.
     • Scalability: Independent scaling of frontend and backend experiences.
     • Agility: Faster response to technological and market changes.
     • Vendor Independence: Freedom from vendor lock-in and the ability to innovate more freely.

Act 1: Setting the Stage

• Enterprise Architecture Visualization: Think of your organization as a stage show with distinct front and backstage areas.
• Key Components:
  • Frontstage: Customer-facing processes and interfaces.
  • Backstage: Internal processes, systems, and operations.
• Benefits:
  • Holistic View: Better understanding of legacy modernization challenges.
  • Iterative Improvement: Step-by-step refinement of both frontend and backend.

Act 2: The Art of Digital Decoupling

• Core Concepts:
  • Abstraction Layer: An intermediary layer that hides backend complexities.
  • Decoupled Systems: Separate frontend and backend for flexibility and resilience.
• Case Study: Gordon Food Service mini case study illustrating the benefits of digital decoupling.

Act 3: Scripting Your Frontstage-Backstage Journey

• Key Steps:
  • Revealing Domains of Data: Identifying and organizing data for efficient use.
  • Choosing a Decoupling Partner: Selecting the right partners and tools for implementation.
  • Continuity: Ensuring the show goes on despite ongoing backend improvements.
• Benefits:
  • Improved Customer Experience: Seamless and engaging interactions.
  • Competitive Edge: Ability to innovate and adapt quickly.
  • Cost-Effectiveness: Lower costs compared to full rebuilds.

Conclusion

Digital decoupling offers a practical and efficient solution for modernizing legacy systems while maintaining top-notch customer experiences. By adopting this approach, organizations can achieve a balanced transformation, ensuring both frontstage and backstage operations are optimized for success.