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云作为最终的数字推动者

信息技术2023-08-10麦肯锡洪***

AI智能总结

Elevance Health, a leading Fortune 20 healthcare company, has undergone a transformative cloud journey since 2017. Its Chief Technology Officer, Amish Patel, discusses the company's cloud migration strategies and key learnings with McKinsey's Pablo Prieto in the podcast "Cloud Value Radio." The focus is on enhancing consumer experiences, adopting cloud-native approaches, and driving digital innovation in the healthcare sector.

Key Takeaways:

Cloud Journey and Learnings

Initial Organic Approach: Elevance Health started its cloud journey with an organic approach, migrating member-facing digital assets to the cloud.
Systematic Migration Model: Recognizing the limitations of the initial approach, the company shifted to a more systematic model, called the "migration factory," which includes people, processes, and tools supported by technology. This model has helped standardize and accelerate the cloud migration process.
Collaboration with Business Leaders: The company collaborates closely with business leaders to migrate entire app and platform stacks, ensuring alignment between technological solutions and business objectives.

Drivers and Benefits

Agility, Stability, Resiliency, and Cost Optimization: The main drivers for the cloud transformation include these aspects, which have led to significant cost savings of 20-40% compared to on-premises environments, due to the refactoring of applications and utilization of native cloud capabilities.
Optimized Cost Model: This optimized cost model demonstrates efficiency to stakeholders and addresses the challenge of high costs in healthcare, showcasing Elevance Health's commitment to resource management.

Operating Model and Collaboration

Adoption of Agile Methodologies and Product-Based Mindset: The operating model has evolved to embrace agile methodologies and a product-based mindset, facilitating continuous iteration based on user feedback.
Critical Importance of Collaboration: Collaboration with business partners has been crucial, with investments in creating venues and mechanisms for better understanding of business goals and technology trade-offs.

Use Cases and Value Creation

Engagement Data Platform: A notable use case is the engagement data platform, which centralizes member-facing data and standardizes interactions across multiple channels using APIs. This has improved member experiences and streamlined processes.

Addressing Concerns

Resiliency, Security, and Privacy: Elevance Health has implemented a tiered resiliency approach, run critical platforms across different regions, and conducted regular resiliency testing. Security tools, like code scanning, are embedded throughout the development process, with a shift-left approach to ensure data and personally identifiable information are secured.

Lessons Learned and Advice

Mindset and Process Changes: Mindset shifts towards automation and process changes are critical, requiring alignment across teams such as risk, security, audit, compliance, and engineering.
Upskilling Talent: It is essential to upskill employees to effectively utilize new tools and capabilities.
Finance Teams' Role: Finance teams play a significant role in projecting costs and maximizing cloud adoption benefits.

This podcast episode highlights Elevance Health's strategic approach to cloud migration, emphasizing the importance of collaboration, agility, and the adoption of cloud-native technologies to enhance healthcare experiences and drive digital innovation.

云价值电台云作为最终的数字推动者 ElevanceHealth的平台现代化和云支持首席技术官讨论了公司如何使用云原生功能和产品思维，以最大限度地提高其云迁移的价值，并最终帮助人们改善他们的健康和福祉。 2023年8月 ElevanceHealth，财富20强医疗保健公司，已经开始了一场变革性的云之旅。负责推进云之旅的首席技术官阿米什·帕特尔与麦肯锡的PabloPrieto讨论了公司的云迁移——以及在此过程中吸取的宝贵教训。讨论揭示了ElevanceHealth正在采取的步骤，以增强消费者体验，使用云原生方法并推动医疗保健行业的数字创新。接下来是那次谈话的主要收获。云旅程和学习 PabloPrieto:阿米什人，你能分享一下你在ElevanceHealth的云之旅中的一些重要经验和见解吗？阿米什·帕特尔:ElevanceHealth于2017年开始了其云之旅，最初专注于将面向成员的数字资产迁移到云。在过去的六年中，我们迁移了许多平台和PB级的数据。我们从一种有机方法开始，但意识到这并没有足够快地移动。因此我们转向了系统的迁移工厂模型[一种“组装-Line“技术支持的人员、流程和工具模型]，以标准化和加快我们的云迁移。我们研究了支持业务部门的整个应用程序和平台组合，我们能够通过与我们的业务密切合作来迁移整个应用程序和平台堆栈领导者。这种方法成功地实现了我们通过数字创新改善医疗保健体验的使命。 PabloPrieto:你目前在云之旅中站在哪里？阿米什·帕特尔:我们目前正处于云旅程的中间。我们已经建立了迁移工厂，并正在将数字资产系统地迁移到云。尽管我们取得了重大进展，但仍有工作要做。驱动因素和好处 PabloPrieto:云转型背后的主要驱动因素是什么？您观察到了什么好处？阿米什·帕特尔:主要驱动因素是敏捷性、稳定性、弹性和成本优化。通过采用云原生方法和利用自动化，我们实现了显著的成本节约。与云计算昂贵的观点相反，我们发现通过重构和利用原生云功能，与本地环境相比，成本可以降低20%到40%。这允许我们这样做。优化资源分配并增强面向会员的应用程序的可扩展性和弹性。护理成本是医疗保健中的一个巨大问题，因此这种优化的成本模型对于我们向利益相关者证明我们正在以有效的方式使用我们的资源也很重要。运营模式和协作 PabloPrieto:在整个云计算过程中，您的运营模式是如何演变的？协作在这一转型中的重要性如何？阿米什·帕特尔:Wehaveemposedagilemethodsandtransitionedtoaproduct-basedmindditionalwherewecontinuallyiterateonourproductsbasedonuserfeedback.Insuchasetup,collaborationwithourbusinesspartnershasbeencritical.Wehaveinvestedincreatingven 技术人员可以更好地了解企业试图实现的目标，而业务方面的主题专家可以更好地 2云价值无线电：云作为最终的数字推动者了解技术权衡和影响。技术专家和商业主题专家之间的交叉授粉是一个巨大的好处，特别是考虑到最近人工智能与大型语言模型的爆炸式增长。最初，我们专注于以高变化速度迁移平台，但现在我们正在将整个业务平台堆栈数字化，并使用高级功能，例如持续集成和持续交付。（CI/CD）。我们的运营模式已发展为云技术驱动的以产品为中心的方法，使我们能够快速部署新功能和资产，并通过集成的数字平台满足所有成员的需求。用例和价值创造 PabloPrieto:您能否分享云为ElevanceHealth创造价值的任何特定用例？阿米什·帕特尔:一个值得注意的用例是我们的参与数据平台，该平台集中面向成员的数据，并使用API跨多个渠道标准化交互。通过利用云原生方法，我们在面向成员的应用程序中实现了敏捷性、可扩展性和弹性。这种“单一玻璃”的标准化方法，你可以说，在一个地方提高弹性，然后你的所有渠道都能立即受益。大大增强了会员体验，简化了流程，为我们提供了竞争优势。弹性、安全性和隐私性 PabloPrieto:您如何解决云转型中对弹性、安全性和隐私的担忧？阿米什·帕特尔:我们实施了分层弹性方法，在不同地区积极运行关键平台。定期弹性测试使我们对流程和配置充满信心。安全性我们的数据和个人身份信息至关重要，我们有嵌入式安全工具，如代码扫描，在整个开发过程中，采用左移的方法。经验教训和建议 PabloPrieto:反思你的云之旅，你学到了什么教训，你会给其他人什么建议开始类似的转变？阿米什·帕特尔:心态和过程的变化至关重要，并且交织在一起。首先，所有团队，包括风险、安全、审计、合规和工程，都需要围绕自动化至关重要的理念保持一致。这为使用云功能来自动化尽可能多的流程提供了基础。其次，提升技能人才至关重要，这样人们才能了解如何有效地使用新工具和能力。第三，财务团队在预测成本和最大化云采用收益方面发挥着重要作用。阿米什·帕特尔是ElevanceHealth的首席技术官和平台现代化和云支持副总裁。PabloPrieto是麦肯锡斯坦福德办公室的合伙人. 受访者表达的评论和意见是他们自己的，不代表或反映麦肯锡公司的意见、政策或立场，也不得到麦肯锡公司的认可。版权所有©2023麦肯锡公司。保留所有权利。云价值广播：云作为最终的数字启用器3

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