Evaluating the Business Case of Microsoft Surface

ABusinessValueWhitePaper,commissionedbyMicrosoft EvaluatingtheBusinessCaseofMicrosoftSurface RESEARCHBY: MeganSzurley SeniorResearchAnalyst,BusinessValue,IDC RandyPerry VicePresident, SalesEnablementPractice,IDC TomMainelli GroupVicePresident, Device&ConsumerResearch,IDC September2022|IDCDoc.#US49453722 NavigatingThisWhitePaper Clickontitlesorpagenumberstonavigatetoeachsection. MicrosoftSurface:TheBusinessCase3 ExecutiveSummary3 MarketContextandTrends6 IntroducingMicrosoftSurfaceforBusiness6 OurMethodology7 EvaluatingtheBusinessCaseforMicrosoftSurface8 ValueProposition9 ReasonsforChoosingSurface10 OperationalandCostAdvantagesforSurface11 EmployeeExperienceBenefits18 EnablingBusinessOutcomes21 ChallengesandOpportunity22 Conclusion22 Appendix123 ResearchOverviewandFirmographics23 AbouttheAnalysts26 ABusinessValueWhitePaper,commissionedbyMicrosoft2 MicrosoftSurface:TheBusinessCase $9,036 Upto 2.8x intotal3-yearsavingsandbenefits 3-YearCosts $3,238 Surfacedevice,MicrosoftE365E3subscription,accessories,extendedwarrantyandmaintenance 3-YearSavings&Benefits 3-yearreturnoninvestment $293 Totaldirectsavings $5,635 ITEfficiencybenefit $3,108 EmployeeExperiencebenefit ExecutiveSummary Outfittingyouremployeeswiththerighttoolsforthejobhasneverbeenmorecritical.Asthelabormarkettightensandcompaniescompetetohireandretainstaffinafast-evolvinghybridworld,oneofthemosteffectivewayscompaniesarestandingoutisbyinvestinginpremiumPCsfortheiremployees.ThePCisintegraltoproductivityandcollaboration,andtodayʼsproductsofferfeaturesandfunctionalitywellbeyondwhatwasavailablejustafewyearsago.Companieshavecometorealizethatbuyingpremiumdevicescanhavemultiplicativeeffectsonemployeeproductivityversuslower-costhardware,andthemarginally-highercostofapremiumPCdevicerepresentsasmallfractionoftheemployeeʼssalary.WhenchoosingapremiumPCforemployees,anincreasingnumberofcompaniesarechoosingtobuyfromtheportfolioofMicrosoftSurfacedevices. IDCconductedextensiveresearch,inclusiveof17in-depthinterviewsandawebsurveyofmorethan800organizationsusingMicrosoftSurfaceandotherPCdevices,tounderstandthebusinesscasefororganizationsofprovidingtheiremployeeswithMicrosoftSurfacedevices.ITdecisionmakersprovidedsurveyandinterviewinputsforthisBusinessValueanalysis;thesedecisionmakersspanthreecontinents,20privateindustryverticals,andtwopublicsectorverticals.IDCʼsresearchdemonstratesabroad-basedvaluepropositionforinvestmentinMicrosoftSurfacedevicesenabledwithMicrosoft365throughvaluerealizedinlowertotalcostofownership,inclusiveofdirectsavings,ITstafftimesavings,andemployeeproductivitygains. Overall,IDCʼsresearchshowsSurfacebenefitsareworthalmostthreetimestheinvestmentcostsover3yearsdueto: Directsavingsthroughdeviceconsolidation,reducedspendondeviceperipherals,higherresidualvalue,andloweroperationalcostssuchasthird-partysupport ITsimplicityfromMicrosoftSurfacedevicesandMicrosoft365requiringsubstantiallylessITstafftimetodeploy,manage,support,andsecure Empoweringemployeesthroughoptimizedperformanceandhighlyfunctionalfeatures,whichresultinproductivitygainsastheresultoffewersecurity-andperformance-relatedissues,enhancedmobility,anddeeperemployeecollaboration THECOSTS&SAVINGS Over3years,organizationscansaveanaverageof$293perdevicewithSurface (poweredbyMicrosoft365) $1,355 SurfaceDevice*SurfaceLaptopor2-in-1 $115 IncreasedResidualValue*31%higherthanotherPCdevices $1,296 Microsoft365E3Subscription$36peruserpermonth.Licensecostdoesn’tchange $58 ReducedSupport23%lowerthird-partysupport&securitycosts Savings $120AccessoriesSavings Fewerhybridmeetingaccessories(Camera,Lights,Headset) $293 TotalSavingsperSurfacedevice (incl.accessories)over3years Costs $3,238TotalCostperSurfacedevice (incl.accessories)over3years $344 acrossdevicemanufacturersAccessories $243 ExtendedWarranty&Maintenance “TheSurfaceisamorepremiumdeviceinouremployees’perception. WhentheyseepeopleholdingSurfacedevices,usingthem,itdoeshelpwithemployeesatisfactionandkeepingemployeesaroundorattractingtalent.” ITPROFESSIONAL,GOV.ORGANIZATION,5000+EMPLOYEES ADDITIONALBENEFITS ITEfficiency $3,756 $885 $810 $126 DeviceConsolidation 44%oforganizationsconsolidated2.3devicesonavg. ReducedHelpdeskSupport 49%fewerhelpdeskincidents ReducedOngoingMaintenance 40%reducedITStafftimespentonmaintenance ReducedTimeforSecurityIncidentResponse 34%fewersecurityincidents $42 ReducedITDeploymentCosts 21%reducedITStafftimespentondeployment $18 -$2 ReducedITStaffTimeforOngoingSecurity 3%reducedITStafftimespentonongoingsecurity HigherITTrainingCosts 6%increasedITStafftimeduetoSurfacetraining $5,635 TotalITBenefitperSurfacedevice (over3years) EmployeeExperience $1,290 $619 $864 $89 ProductivityGainsfromIncreasedMobility +11.6hoursEmployee-productivitytimeperyear ReducedEmployeeTimeLosttoHelpdesk +5.5hoursEmployee-productivitytimeperyear MeetingTimeSaved +7.7hoursEmployee-productivitytimeperyear ReducedEmployeeTimeLosttoSecurityIncidents 30%reducedtimewaitingforincidentresolution $60 FasterSurfaceDeploymenttoEmployees 27%redu