热门搜索：

Evaluating the Business Case of Microsoft Surface

信息技术2023-11-27Insight�***

AI智能总结

Executive Summary

The adoption of premium PCs, particularly Microsoft Surface devices, in corporate environments has gained significant traction due to their potential to enhance employee productivity and efficiency. This trend is driven by the tightening labor market where companies aim to differentiate themselves through investments in high-quality tools for their workforce. IDC's research highlights the business case for deploying Microsoft Surface devices across organizations, emphasizing the return on investment (ROI) when integrated with Microsoft 365 subscriptions.

Key Findings:

Direct Savings: By consolidating devices, reducing peripheral expenses, and increasing residual value, organizations can save up to $9,036 over a 3-year period per device. This includes savings from fewer operational costs like third-party support.
IT Efficiency: Microsoft Surface devices paired with Microsoft 365 require less IT staff time for deployment, management, support, and security, leading to substantial time savings.
Employee Experience: Optimized performance and functional features contribute to productivity gains by minimizing security and performance-related issues, enhancing mobility, and facilitating deeper collaboration among employees.

The Business Case for Microsoft Surface:

The investment in Microsoft Surface devices offers a total direct savings of approximately $293 per device over a 3-year period. This is achieved through:

Surface Device Cost: $1,355 for a Surface Laptop or 2-in-1 device.
Accessories: $344 estimated cost.
Microsoft 365 E3 Subscription: $36 per user per month.
Extended Warranty & Maintenance: $243 total cost over 3 years.

Increased Residual Value:

Microsoft Surface devices exhibit a residual value 31% higher than other PC devices after 36 months, adding to the overall cost-effectiveness.

Accessory Savings:

With fewer hybrid meeting accessories required due to optimized device features, organizations can save approximately $120.

Reduced Support Costs:

By minimizing the need for third-party support, organizations experience a reduction of about 23% in related costs, equating to roughly $58 savings per device over 3 years.

Conclusion:

IDC's research demonstrates that the investment in Microsoft Surface devices, powered by Microsoft 365 subscriptions, yields a total savings and benefits package that nearly triples the initial investment over a 3-year timeframe, making it a compelling choice for organizations seeking to optimize their technology investment and enhance employee productivity.

ABusinessValueWhitePaper,commissionedbyMicrosoft EvaluatingtheBusinessCaseofMicrosoftSurface RESEARCHBY: MeganSzurley SeniorResearchAnalyst,BusinessValue,IDC RandyPerry VicePresident, SalesEnablementPractice,IDC TomMainelli GroupVicePresident, Device&ConsumerResearch,IDC September2022|IDCDoc.#US49453722 NavigatingThisWhitePaper Clickontitlesorpagenumberstonavigatetoeachsection. MicrosoftSurface:TheBusinessCase3 ExecutiveSummary3 MarketContextandTrends6 IntroducingMicrosoftSurfaceforBusiness6 OurMethodology7 EvaluatingtheBusinessCaseforMicrosoftSurface8 ValueProposition9 ReasonsforChoosingSurface10 OperationalandCostAdvantagesforSurface11 EmployeeExperienceBenefits18 EnablingBusinessOutcomes21 ChallengesandOpportunity22 Conclusion22 Appendix123 ResearchOverviewandFirmographics23 AbouttheAnalysts26 ABusinessValueWhitePaper,commissionedbyMicrosoft2 MicrosoftSurface:TheBusinessCase $9,036 Upto 2.8x intotal3-yearsavingsandbenefits 3-YearCosts $3,238 Surfacedevice,MicrosoftE365E3subscription,accessories,extendedwarrantyandmaintenance 3-YearSavings&Benefits 3-yearreturnoninvestment $293 Totaldirectsavings $5,635 ITEfficiencybenefit $3,108 EmployeeExperiencebenefit ExecutiveSummary Outfittingyouremployeeswiththerighttoolsforthejobhasneverbeenmorecritical.Asthelabormarkettightensandcompaniescompetetohireandretainstaffinafast-evolvinghybridworld,oneofthemosteffectivewayscompaniesarestandingoutisbyinvestinginpremiumPCsfortheiremployees.ThePCisintegraltoproductivityandcollaboration,andtodayʼsproductsofferfeaturesandfunctionalitywellbeyondwhatwasavailablejustafewyearsago.Companieshavecometorealizethatbuyingpremiumdevicescanhavemultiplicativeeffectsonemployeeproductivityversuslower-costhardware,andthemarginally-highercostofapremiumPCdevicerepresentsasmallfractionoftheemployeeʼssalary.WhenchoosingapremiumPCforemployees,anincreasingnumberofcompaniesarechoosingtobuyfromtheportfolioofMicrosoftSurfacedevices. IDCconductedextensiveresearch,inclusiveof17in-depthinterviewsandawebsurveyofmorethan800organizationsusingMicrosoftSurfaceandotherPCdevices,tounderstandthebusinesscasefororganizationsofprovidingtheiremployeeswithMicrosoftSurfacedevices.ITdecisionmakersprovidedsurveyandinterviewinputsforthisBusinessValueanalysis;thesedecisionmakersspanthreecontinents,20privateindustryverticals,andtwopublicsectorverticals.IDCʼsresearchdemonstratesabroad-basedvaluepropositionforinvestmentinMicrosoftSurfacedevicesenabledwithMicrosoft365throughvaluerealizedinlowertotalcostofownership,inclusiveofdirectsavings,ITstafftimesavings,andemployeeproductivitygains. Overall,IDCʼsresearchshowsSurfacebenefitsareworthalmostthreetimestheinvestmentcostsover3yearsdueto: Directsavingsthroughdeviceconsolidation,reducedspendondeviceperipherals,higherresidualvalue,andloweroperationalcostssuchasthird-partysupport ITsimplicityfromMicrosoftSurfacedevicesandMicrosoft365requiringsubstantiallylessITstafftimetodeploy,manage,support,andsecure Empoweringemployeesthroughoptimizedperformanceandhighlyfunctionalfeatures,whichresultinproductivitygainsastheresultoffewersecurity-andperformance-relatedissues,enhancedmobility,anddeeperemployeecollaboration THECOSTS&SAVINGS Over3years,organizationscansaveanaverageof$293perdevicewithSurface (poweredbyMicrosoft365) $1,355 SurfaceDevice*SurfaceLaptopor2-in-1 $115 IncreasedResidualValue*31%higherthanotherPCdevices $1,296 Microsoft365E3Subscription$36peruserpermonth.Licensecostdoesn’tchange $58 ReducedSupport23%lowerthird-partysupport&securitycosts Savings $120AccessoriesSavings Fewerhybridmeetingaccessories(Camera,Lights,Headset) $293 TotalSavingsperSurfacedevice (incl.accessories)over3years Costs $3,238TotalCostperSurfacedevice (incl.accessories)over3years $344 acrossdevicemanufacturersAccessories $243 ExtendedWarranty&Maintenance “TheSurfaceisamorepremiumdeviceinouremployees’perception. WhentheyseepeopleholdingSurfacedevices,usingthem,itdoeshelpwithemployeesatisfactionandkeepingemployeesaroundorattractingtalent.” ITPROFESSIONAL,GOV.ORGANIZATION,5000+EMPLOYEES ADDITIONALBENEFITS ITEfficiency $3,756 $885 $810 $126 DeviceConsolidation 44%oforganizationsconsolidated2.3devicesonavg. ReducedHelpdeskSupport 49%fewerhelpdeskincidents ReducedOngoingMaintenance 40%reducedITStafftimespentonmaintenance ReducedTimeforSecurityIncidentResponse 34%fewersecurityincidents $42 ReducedITDeploymentCosts 21%reducedITStafftimespentondeployment $18 -$2 ReducedITStaffTimeforOngoingSecurity 3%reducedITStafftimespentonongoingsecurity HigherITTrainingCosts 6%increasedITStafftimeduetoSurfacetraining $5,635 TotalITBenefitperSurfacedevice (over3years) EmployeeExperience $1,290 $619 $864 $89 ProductivityGainsfromIncreasedMobility +11.6hoursEmployee-productivitytimeperyear ReducedEmployeeTimeLosttoHelpdesk +5.5hoursEmployee-productivitytimeperyear MeetingTimeSaved +7.7hoursEmployee-productivitytimeperyear ReducedEmployeeTimeLosttoSecurityIncidents 30%reducedtimewaitingforincidentresolution $60 FasterSurfaceDeploymenttoEmployees 27%redu

点击免费查看完整报告