Future of Air Travel

FutureofAirTravel AboutArup Aruphelpsaviationclientssolvecomplexbusiness,developmentandoperationalchallengesthroughinnovativeplanning,design,technologyandmanagementconsultancy.Wehaveprovidedintegrateddevelopmentservicestooperators,developers,investors,airlinesandregulatorsatover100airportswithinthelastfiveyears–rangingfrommanyoftheworld’slargestinternationalhubstoawardwinningsmallerregionalairports. ThisreportisaproductofArup/IntelCorporationcollaborationonresearchanddevelopmentregardingtheFutureofAirTravel. Participants AeroportsdeParis ErickBouraï Arup AlanNewboldHalukNasiIanTaylor JimRobinsonJustinPowellStaceyPeelSusanBaer Beumer KimHildesheim ChangiAirport ChoyDaWen CivilAviationAuthorityofSingapore DanielNg CopenhagenAirportChristinaOkaiMejbornHansTheilmann DubaiAirports PaulGriffiths EmiratesAirlineGroup SteveAllen FidatoCorporation BobMcKinley GVK AshwiniThoratJavedMalik IATA DavidStewart ImamKhomeiniInternationalAirport MahmoodNavidiRezvanDehghani IndependentAdvisor(FormerDirector,Easyjet)KeithMcMann IntelCorporationCağrıTanrıöverMelissaGreggSumatiStewartZaidGhattasUtkuGenc IstanbulGrandAirportDominicLiddellMustafaBulan SelimSari MinistryofTransport,AirTransportDivision,Singapore XinJingJing PegasusAviationAdvisors MichaelKellaway SITA RenaudIrminger Contacts IanTaylorAlanNewboldStaceyPeel forfurtherinformationandfutureforums pleasecontact:foat@arup.com www.arup.com ©Arup2016 Thisdocumentmaynotbedistributed,replicated,orusedpubliclywithouttheexpresspermissionofOveArup&PartnersLtdandIntelCorporation. CoverImage©NACO/Fosters/Arup/JV FutureofAirTravel Contents Overview5 ExecutiveSummary6 Context7 Results10 1.TheEnd-to-EndTravelExperience11 2.PassengerTerminaloftheFuture12 3.TheCheckedBagReimagined14 4.EliminatingthePassengerScreeningCheckpoint16 5.BigData19 Conclusion23 Arup ©CECI/RSHP/Arup/FCA Overview ©Arup TheFutureofAirTravel(FoAT)researchinitiativeisbasedaroundaseriesofforumsthatbringtogethervisionariesfromawiderangeofcomplementaryareasacrosstheaviationindustry:operators,planners,developers,engineers,economistsand technologists.Theseforumsaimtoencourageamoredetailedandcurrentunderstandingofthedriversshapingthefutureofairtravelacrosssocio-cultural,technological,economic,environmentalandpoliticaldomains.Theinteractiveandongoingquality oftheseconversationsprovideacontemporaryviewthatembracesthehighrateofchangeinthistechnology-drivenenvironment. TheinauguralArup-facilitatedcollaborativeforumtookplaceinFebruary2015,inSanFrancisco—aninternationalhubknownforitsinnovativepractices,advancedtechnologiesandproximitytotheforward-thinkingmindsthatestablishedSiliconValley.Thisforumfocusedonthepassengerexperienceand howtechnologyconvergestoaffecttheFutureoftheAirport,whileinvestigatingemergingtrendsandtechnologiesinordertoassessthepotentialopportunitiesandroadblocksforglobalaviationdevelopment. InDecember2015,theIstanbulForumdevelopedtheseinitialfindingswithafocusonHumanizingtheAirportExperienceandtakingadeeperlookattheentiretravelexperiencefromend-to-endandkeydriverssuchaspassengerscreening,thebag,theterminalofthefutureandtheroleofbigdata. ExecutiveSummary TheFutureofAirTravelIstanbulForumwasanopportunityforawideanddeepappraisaloftheissuesandopportunitiesfacingtheairtravelindustryanditsinfrastructure: 1.PhysicalinflexibilityExistingairportsrequirelabor-intensivephysicalplanningandcapital-intensiveconstruction.Butoncedeliveredtheyareconstantlychallengedbyenvironmentalregulation,economicuncertainty,evolvingsecuritydemands,changingairlinebusinessmodels,andthesheerphysicalinflexibilityofconcreteandsteeltodealwithchangingdemands. 2.DemandforairtravelisinsatiableAirportdevelopmentgrowthplansinmanyregionsoftheworldwilllikelyfailtomeetlong-termdemand–andmanyregionsarealreadyconstrainedintermsofbuildingnewcapacity. 3.Embracenewtechnology,notnewbuildingTechnologicaladvancescancomplementphysicalplanningtominimizebuildingourwayoutofexpecteddemand.However,eveniftechnologytheoreticallyallowsairportstoworksmarter,therearerisksandindustryparticipantsmustsharedata.Thebenefitscouldhoweverbesubstantial,including: •Datasharingbyparticipantstofacilitateend-to-endtravelprocesses. •Reshapingsecurityscreeningtoscreenforintent,whichcouldreducetheneedtoscreenforcapability,whichisthecurrentpractice. •Alternativebaggageprocessesandtechnologieswhichcoulddrivemoreefficientuseofbuildings. •Globalentrymeasurestofacilitateseamlessinternationaltravelandreducetheneed fortraditionalcustomsandimmigrationfacilities. 4.ShareddataThemodernpassengerexperienceisincreasinglydata-driven.Buttherearemultipledataownersthroughouttheend-to-endpassengerexperience,andinsufficientsharing. Itistimefortheaviationindustrytodevelopdeepercollaborationtofacilitatearicherandmoreseamlesspassengerandbagexperience,accountingforcustomerpreferences,patternsandsatisfaction. 5.Screening:capability,intentandriskPassengerscreeningcurrentlychecksforthecapabilitytodoharm,usingsubstantialspaceandresourcestoscreenforprohibiteditems.Risk-basedscreening thatinsteadassessesin