Service Performance Insight (SPI) is a research, consulting, and training organization dedicated to helping professional service organizations (PSOs) improve productivity and profit. SPI developed the PS Maturity Model in 2007, which is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations. The model focuses on optimizing five Service Performance Pillars: Leadership, Client Relationships, Talent (formerly Human Capital Alignment), Service Execution, and Finance and Operations. SPI provides an informed and actionable third-party perspective for clients and industry audiences through market research and reporting. The organization also offers consulting services to help clients improve performance by objectively assessing strengths and weaknesses and developing improvement plans with measurable, time-bound objectives. SPI Research offers configurable programs proven to accelerate behavioral change and improve bottom line results for clients.
