The report discusses the implementation of shared services, which have been used for decades in various functions such as finance, purchasing, IT, and HR. The report also highlights that shared services have become a global and integrated business service, with 95% of Fortune 500 companies using shared service centers. The report presents four maturity levels of shared services, from discrete shared services to integrated business services on a global scale. The main benefits of shared-service implementations include working capital reduction, improved tax liabilities and risk management, and revenue growth. The report concludes that shared services can be a strategy enabler, delivering all necessary services across HR, IT, and other line functions to provide office tools, an initial training plan, and services from one hand at maximum service quality.
