The automotive industry is undergoing a deep revolution, driven by technological disruptions and changing client needs. This is leading to a shift towards mobility solutions, with mobility on demand (MoD) becoming the dominant component. By 2030, it is expected that up to 50% of vehicles will be electrified, and dealers will need to adapt their service offerings to meet customer needs. This will require dealers to evolve their business models from a product-centric model to a service-centric model, from a B2C model to a B2B model focused on smart fleet management, and from a high dependency on after-sales profitability to the development of new sources of profitability. Additionally, dealers will need to develop new competencies in analytics and services.
