The ADL report highlights the significant potential for digitalization initiatives in the healthcare industry. The report suggests that while effective virtual reality training systems are being offered, they are not yet widely used. The report also mentions the increasing investment in solutions such as digital document management, image recognition, and risk analysis, but the potential is not yet fully realized. The report also discusses the growing demand for digital patient records, but a lack of unified platforms. The report also mentions the increasing use of digital, cross-functional monitoring of internal processes, but often requires additional manual processing. The report also highlights the increasing use of digital service channels throughout the treatment process, but there is still no integrated patient journey from the doctor to the insurance company. The report concludes by suggesting that it is important to be proactive in embracing technology innovation, including using the impetus from technology, opening up policy and regulation, and leveraging the growing customer readiness.
