The traditional forecourt model is coming to an end as emerging technologies such as electric vehicles, autonomous cars, data analytics, and the Internet of Things threaten the classic fuel-station customer experience. The fuel retail business must transform to meet the needs of the future, including increased demand for grab-and-go eating and a shift in the mobility energy mix. The forecourt of the future will need to create a new customer experience that takes into account these trends and revolutionizes the way people commute, eat, and shop. The transformation of the fuel retail business will have a significant impact on existing players and adjacent markets, given its large global dimension.
