act on the economy of the Democratic Republic of Congo (DRC), with vulnerable households (low-income and financially excluded) being the most affected. A research program for the Financial Inclusion Fund (FPM ASBL) and ÉLAN RDCA was conducted with the support of 2 organizations. Nine out of ten financial service providers (FSPs) purchased new products or services to help their clients cope with the pandemic's impact (调查于2020年11月对金融主管的调查). Nine out of ten households estimated that the COVID-19 pandemic would have a certain degree of negative impact on their financial situation in the long term (调查于2020年11月对家庭的调查). This transition presents an opportunity for FSPs to better serve their communities, strengthen their operational capabilities, and create new sources of revenue. This is a significant task that will require internal changes, such as greater digitization, or assistance from the government and international organizations. To minimize long-term negative effects for themselves and their communities, FSPs must now transform the crisis measures introduced at the beginning of the pandemic into sustainable and comprehensive support systems. Financial service providers (FSFs) had to adapt to meet the needs of these households.
