红餐产业研究院&睿博：2023年中国餐饮数智化发展报告

 2    •• ••    2022 4.39GDP 3.6% 2022 50.2 GDP41.5% 2023 5   ::% 336.4328.3 87 239.7249.8 243.7 88.3 .494.1 53.357 201920202021202220231-7 6 7   • • • • • • • • • • • • • • • • • • • • • • • • • •• ••   : 14.12 14.13 14.12 65.22% 64.72% 63.89% 200820092010201120122013201420152016201720182019202020212022 10    985985 :%4,413.7 :/ 33.89% 39,632 42,25846,817 22.61% 29,483 34,712 36,886 42,424 1.90% 2,100.0 9.05% 125.8 2,449.8 0.94%1.33% 184.596.3 17,531 23,933 27,352 20,882 31,889 506070809000 201020112012201320142015201620172018201920202021 11  ••• • 12   25% 20% 16.31%16.89% 19.49% 17.77% 15% 15.18% 13.25% 10.42% 14.60% % 11.5011.50% 14.69% % 12.2011.37% 14.97% 15.25% 11.16% 10% 5% 7.47% 9.85% 8.74% 7.21% 8.41% 6.64% 6.64% 4.24% 0 00908080 2023 13 14  15    16 •• •• /// //KDS // / // CRM / App// // OA / 18 19 10~100 100 500 10 50%  30%  20%   SaaS SaaS 20 010203 CRM IT IT 21 22   23    24  25   26  27   0102 0304 28 •• •• •  •SOP • • • SOP 1 2 SOP 3 • •4 • 30 ROS . VIOJTMIT 2008 7000 31   KDS 32  ・ SCRM ECOPMS 33   34 36    37  38 39 40 20213 32,000 2,000