The State of CX Maturity, 2023
TheStateofCustomerExperience(CX)Maturity,2023 DistributionofCXMaturitystagesfromcompaniesthatcompletedXMInstitute’sCXCompetencyandMaturityAssessment 3% 5% 24% 31% 36% Base:220CXPractitionersfromcompanieswith1,000+employeesSource:QualtricsXMInstitute2023Q1CXPractitionerStudy Copyright©2023Qualtrics®Allrightsreserved.www.xminstitute.com
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