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The State of B2B CX Maturity, 2022

2022-08-19XM Institutey***

TheStateofB2BCXMaturity,2022 DistributionofCXMaturityStagesfromB2BcompaniesthatcompletedXMInstitute’sCXCompetency&MaturityAssessment 2% 7% 14% 35% 42% Base:86B2B/B2B&CCXPractitionersfromcompanieswith1000+employeesSource:QualtricsXMInstitute2022Q1CXPractitionerSurvey Copyright©2022Qualtrics®Allrightsreserved.www.xminstitute.com

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