The 2021 Global Managed Services Report emphasizes the importance of agility and modernization in business strategies, as organizations adapt to volatile circumstances and prioritize technology services. The COVID-19 pandemic has accelerated this demand, with many businesses embracing new possibilities and collaborating with trusted partners to integrate and secure innovative technology solutions. The report highlights that organizations that invest in adaptable technology services are more inclined to be bold and pivot their focus to take advantage of market opportunities, ensuring their continued success and longevity.