The 2020 Global Managed Services Report highlights the evolving role of the CIO in organizations and the importance of smart sourcing in navigating uncertain times. The report emphasizes the need for business continuity and security, and the importance of partnerships with trusted and flexible service providers. The report also touches on the importance of technical expertise and transformational reimagining in the face of tough times. Overall, the report provides valuable insights into the current state of managed services and the trends shaping the industry.
