This market report provides insights on how travel and hospitality companies can achieve business success through customer experience. The report highlights the importance of customer experience in the industry and the challenges that companies face in achieving CX success. It includes case studies on companies such as Thomas Cook and United Airlines, as well as expert opinions from industry leaders. The report also covers topics such as benchmarking disruptors, personalization, biometrics, and real-time inspiration. Overall, the report provides valuable information for senior leaders in customer experience, service, insight, digital, and marketing.
