This report, titled "AI 2020: An in-depth look into the intelligent enterprise investments, trends and challenges that will reshape the CX landscape over the next two years," provides insights into the current state and future of artificial intelligence (AI) in the customer experience (CX) industry. The report covers various aspects of AI, including the journey, trends, challenges, investments, and how to derive the most value from an AI strategy by 2020. It also highlights the Nordics' transformation of CX and provides information about CX Network and the 2017 report calendar. The report is edited by Zarina de Ruiter, who can be contacted for any questions or collaboration opportunities.
