The COVID-19 pandemic has accelerated the adoption of AI in various sectors, including consumer products and retail, automotive, and public sector. AI-powered delivery robots, augmented reality showrooms, and temperature checks are just a few examples of how AI is being used to enhance the customer experience. AI has also made significant progress in recent years, with algorithms becoming better at generating realistic human faces and recognizing real images from fake ones. Google has made its contact center AI technology open and freely available, and Google Translate now translates more than 100 languages into English with improved accuracy. AI capabilities are evolving, and COVID-19 has accelerated the adoption of these tools, making intelligent machines part of our new normal lives.
