The telecoms industry is facing significant challenges and opportunities related to customer experience management (CEM). The report, "CEM in Telecoms Global Benchmarking Report 2018," provides insights into the top CEM trends, challenges, and investments for the next 12 months. The report is authored by Camille Kiffer, VP Consumer – Digital Channels and BusinessTransformation - Rogers Communications, and is based on contributions from various industry experts, including Deniz Demirci, Vice President of Deutsche Telekom, Justin Conry, Head of Transformation at Three Ireland, Erik Vercouteren, EVP Customer Experience at KPN, and Zarina de Ruiter, Editor of CX Network. The report is published by IQPC Digital and can be obtained by contacting enquire@iqpc.co.uk or +44 (0) 207 036 1300.
