The Customer Experience Management (CEM) in Telecoms Global Investment Report 2018 highlights the biggest investments, trends, and challenges that will impact the telecoms industry in the next 12 months. The report is powered by the Customer Experience Event and features contributions from industry leaders such as Deutsche Telekom, Three Ireland, KPN, EE, and Rogers Communications. The top CEM investments, trends, and challenges for 2018 are discussed, as well as information about the CEM in Telecoms Global Summit 2018 and the CX Network. The report emphasizes the importance of CEM in the age of the customer and the need for telecoms companies to adapt to changing customer behaviors and expectations.
