The article discusses the challenges faced by the public sector in delivering digital services, as highlighted by Martyn Wallace, the Chief Digital Officer for the Digital Office for Scottish Local Government. Despite the initial focus on digital transformation, the project has evolved to address a wide range of services, including education, healthcare, and social exclusion. Wallace acknowledges that the public sector is often seen as a thankless task, with easy targets for criticism from the press and politicians. The article also mentions the shift to hybrid working during the pandemic and the potential negative impact of reversing this trend.
