技术远见2022-23：公共部门版（英）

2022-23 PUBLICSECTOR 2022 BEING LIKE WATER TECHNOVISION Foreword04 Introduction06 BeingLikeWater07 OverviewofTechnoVision08 YouExperience10 WeCollaborate16 ThrivingonData22 ProcessontheFly28 ApplicationsUnleashed34 InvisibleInfostructure40 BalancebyDesign46 Afewmorethingsacrossthepublicsector54 2TECHNOVISION2022-23:PUBLICSECTOR 46 BALANCE BYDESIGN 3 10 YOUEXPERIENCE 22 THRIVINGONDATA 16 34 APPLICATIONSUNLEASHED 40 INVISIBLEINFOSTRUCTURE WECOLLABORATE 28 PROCESSONTHEFLY FOREWORD Governmentsworldwidearerespondingtodisruptiononagrandscale. Geopoliticalconflictshaveescalated.Supplychainbottlenecksandlaborconstraintspersist.Economicfactors–especiallyhighinflation,risinginterestratesandvolatilecommodityprices–threatenthesocialfabric.Andastheclimatewarms,newsustainabilityrealitiesarebitinghardin theformofdroughts,floods,wildfiresandfoodshortages.Thisisaneraofprofound,mounting,interconnectedcrises. Thetimesweareincallforbigpolicyresponsesfromourgovernments.Theeraofmanagingthestatusquomoreefficientlyisover.Toaddressthemostpressingproblemsoursocietiesnowface,theywillneedtoadoptamission-orientedapproachthatmobilizesresourcesfromthepublicsector,privatesectorandcivilsociety.Theywillneedtostrategize,organizeanddeliverinnewwaystodeliverfar-reachingchangesandtransformationaloutcomes.Inthiscontext,technologyisavitalenabler. Technologyisaconstantlyevolvingtoolboxthatcanbeusedtoovercomediversechallenges.Withtheeffectiveuseoftechnologyanddata,publicsector organizationscanhelpdeliverbetterservicestocitizens,makebetteruseofresources,createsmarterandgreenerplacestolive,andprovidebetterhealthcareandeducationtothepeoplewhocalltheseplaceshome.Inthisdata-enabledenvironment,technologydeterminesthewinners. However,technologyalsodeterminesthelosers.Technologycanbeusedto improvesociety,butitcanalsoexacerbateinequalities.Governmentshaveadutytoensurethatthewaystheyusetechnologytoshapetheworlddonotleadtosocietalexclusionforanyone. Toensurethatstatesandorganizationsusetechnologyinasustainableandinclusiveway,aproactiveandcomprehensiveconversationbetweenpublicsectorstakeholdersandITiskey.That’swherewecanhelp.Toenableamorefruitfuldialog,we 4TECHNOVISION2022-23:PUBLICSECTOR aredelightedtointroducethepublicsectoreditionofTechnoVision,ourannualguidetothetechnologytrendsthatallpublicsectororganizationsshouldbeconsideringtoday. TechnoVisionisauniqueandprovensourceoftechnologyadvicewrittenbyourleadingexpertsacrosstheCapgeminiGroup. Thispublicsectoreditionbringstogethertechnology-driven,real-lifestudiesfromallformsofgovernment.Thesestoriesarewrittenbyadiverseteamoftop practitionersandexpertsacross12countriesandfrommanyofourorganizationalunits,alwayswiththegoalofshowinghowandwherethesetechnologiescanaddvalue. ThethemeofTechnoVision2022is“BeingLikeWater,”withafocusonkeyconceptssuchasfluidadaptability,agility,andresourcefulness.Thisfocusisappositegiventhechallengesfacedbygovernmentsduringthepastcoupleofyears.Thepandemicrequiredrapidresponsesacrossthepublicsector,fromtheovernighttransitiontohomeworkingandtheestablishmentofonline-onlydeliverymodels,totheriseoftelehealthandthecreationofsystemstohelpmanagepatientcareandvaccinationsinhealthcareorganizations. Thepandemichighlightedclearlyhowrapidlythepublicsectormustdealwithchange.Organizationshadtoscaleupcriticalinfrastructureandapplicationsinweeks(orevendays),leveragekeydatafordecisionmaking,andworkacrossorganizationalboundariesandformerlyimpenetrablebordersofresponsibility.Morebroadly,webelievethepandemicresponseisadryrunfortheupcomingtransformationtowards asustainable,societaldevelopmentmodel.Thismodeldemandsunprecedentedchangeinashorttime.Moreimpactfulchanges willbecalledfor,andatafasterpacethanmostorganizationscancurrentlykeepup thatarise.UnlessseniorstakeholdersareintensivelyinvolvedinTechnologyBusinessdecisionsandinitiatives,achievingdigital-ledbreakthroughsacrossthepublicsectorisimpossible. Technologyholdsmanyanswersandenablers,butwemustunderstandhowitscomponentsworktogether.Itisuptogovernmentstosetthestandardsuponwhichtechnologycomponentsshouldbeinterconnectedandcommunicated,suchashelpingacityorchestratethemanyplayersinvolvedinmakingitasmartcity. TechnoVisionisaframeworkthatisdesignedtosupportsuchdynamics.Throughoutitscoupledmodules,trends,and“containers,”thisframeworkenablesanostensiblyopen,collaborativeecosystem,whichaimstogiveitsuserscontrol–or,aswewouldcallitthesedays,sovereignty. Thisapproach,modeledaftertheGreek“polis,”aimstobuildan“agora”–acentralmarketplacetodiscussandnegotiatethefutureofitsbody,balancingtheinterestsofpoliticians,administrativedomainexperts,thedepartmentsofthechiefinformationofficer,chiefdigitalofficer,andothers. ThroughTechnoVision,publicsectorleaderscanfindacommonlanguagetoarticulatetheirtechnology-drivengoalsandplans. Thisisincreasinglyimportantwherecloserfederalorregionalcollaborationisneeded. Let’sthereforeembarkonthisvitaldialogtakingplaceinourtechnologyagora.Let’sshapethefutureofoursocietywhilehavingsomefunintheprocess.Ilookforwardtolearnin