2026年实践趋势：以人为本，创新驱动

Introduction Stepping into 2026: Innovation,powered by people This year’s trend report highlights the professionalswho make a difference by turning smart ideas intoreliable, everyday results. Their knowledge, flexibility, Automation and digitalisationdo not replace people; theyabsorb repetitive and physicallydemanding tasks. This shift Facility managers and frontline teams can nowconcentrate on strategy: interpreting standards,deploying new systems, and maintaining high Throughout these pages, we offer first-hand accountsand expert views to provide a practical perspectiveon how the industry is changing. Our aim is to supportinformed decision-making. In 2026, robotics, AI, data-driven methods, and circular systems are expectedto grow, especially where they cut costs and benefit Product and service innovation TREND 1: A range of technologies is supporting the shifttowards more efficient, controlled, and resource- Sustainability movesdeeper into day-to- 1.Dry steam cleaners and low-moisture systems useheat and pressure to minimise water consumption 2.Smart dosing and dilution systems ensureaccurate mixing of water and chemicals, reducing Sustainability has evolved away from targets,certifications, and pilot programmes towards everydaypractice.1 Resource-efficient systems are nowcentral to routine cleaning, with a focus on reducingwater, energy, and chemical use in measurable ways. 3.Cold-water detergents match the performance ofhot-water products, use less energy, and shorten 4.Advanced cleaning chemicals work quickly,require lower volumes, and leave less residue— 5.Packaging innovation: refillable, concentrated, andreusable options reduce material use and simplify Sustainability is also becoming more systemic.Circular thinking is moving into daily operations,particularly around packaging, product use, andwaste reduction. Instead of isolated improvements, 3Chill Out!: Why Cold Water Is the Hottest Trend in Laundry. Challenges and opportunities Effective use requires thoughtful human inputs andoversight. Dry steam systems require clear guidanceon where and how long to clean. Smart dosing Organisations can thrive by approaching sustainabilitystrategically rather than simply investing in newequipment. Clear procedures, training, and Buyers are also becoming more selective. Requestsfor measurable data, such as water use per task,chemical consumption per site, or packaging recovery “Buyers are no longer satisfied withbroad sustainability statements;they are increasingly asking forverifiable, task-level data that says Reneé Remijnse, Global Director ofSustainability Communications at Essity’sProfessional Hygiene Division. Impact on the cleaning industry In 2026, efficient use of water, energy, chemicals, andmaterials will be a baseline expectation, with success •Reducing resource use leads to cost savings, saferworking conditions, and improved consistency. •Managers benefit from greater visibility inbudgeting, compliance, and sustainability •Building owners gain confidence in meetingsustainability targets while maintaining •Manufacturers are expected to offer scalable,user-friendly solutions with clear guidance and and respond creatively. Without oversight, automationrisks underperforming or creating new issues. TREND 2: Regulation adds further complexity. As Avril McCarthyhas noted, the industry must prepare for the EU AIAct and related national regulations. Compliance willshape how AI-driven systems are deployed, particularlyaround data collection and automated decision- Automation supportingpeople, not replacing Professional cleaners continue to face labourshortages, while clients expect greater consistency, “The future of cleaning will beshaped by both technologicalprogress and the expertiseof people on the ground.Facility managers and cleaning As hiring remains challenging for physically demandingand repetitive roles, robots and AI can support thedaily work of limited teams. These technologies handle Human roles within the cleaning industry are becomingmore demanding and engaging. New positions suchas robot supervisors, data analysts, and digitally skilledsite managers strengthen professionalism, improve Industry impact & future outlook By 2026, automation will support many cleaningoperations, while responsibility and decision-making Avril McCarthy, President of the Irish Contract CleaningAssociation and EFCI, has highlighted that automationis essential for future-proofing the sector because it Automation will become standard for repetitive Product and service innovation Human supervision and oversight willremain essential to maintain quality and address Innovations include: New technical and supervisory roles will support •Robots provide consistent cleaning in high-trafficareas and operate beyond standard hours. •Regulation and transparency will increasingly •Automation helps contractors maintain servicedespite labour shortages and allows staff to focus 4Cleanin