人力资本优势：全球未来职场趋势

The Driving ForcesShaping the Workforce For more than 10 years, we have partnered with our clientsto explore four underlying forces shaping the future of work.This year’s research includes insights from surveys of morethan 12,000 workers and 40,000 employers across 41 RapidRelearning HybridSuper Teams ChangingNorms Trend 13:Talent Droughts Trend 5:AI Literacy Trend 1:Role Redesign Trend 6:Pre-Industrial Skills Trend 14:Degree Doubts Trend 2:AI Augmentation Trend 10:Declining Trust Trend 3:Blunt Force Automation Trend 8:Upskilling Renaissance Trend 4:Gig Goes Big Hybrid Super Teams Rather than existing in a traditional, hierarchicalstructure future teams will include a mix ofhuman, machine, and freelance talent and jobs Trend 1:Role Redesign Although some jobs may be rendered obsolete by emerging technologies, many more will be reconfigured toincorporate the unique strengths of human workers and AI-based components. We will see many organizations One third ofemployers worldwidesay ethical judgment,customer service and Today’s Action Have you documented the critical tasksassociated with each job and noted Workforce Implications With a mandate from the top, job redesign must take place at the department level. It’s a thoughtful,objectives-driven process with collaboration between leaders and the individual employees doing the work.Workforce planning now includes breaking down traditional jobs into value-added parts, assigning those of the core skills workersneed will change by 2030.139% Looking Ahead The corporate organizational chart has not changed in many decades, but job redesign will require us to rethink the size of our companies and how much hierarchy is needed and feasible. Trend 2:AI Augmentation Today’s Action When you integrate an AI-based component into a traditionallyhuman-driven process, are you engaging in change management Organizations will develop and replicate use cases that move beyondusing basic industrial and software automation for administrative tasks andgenerative AI for research and meeting summaries. Rather than serving as Workforce Implications As AI agents take over more traditionally human-driven workflows, knowledgeablehumans must remain in the loop to prevent unexpected AI bottlenecks andmistakes, as well as diluted expertise. We will redefine what it means to be a Looking Ahead Although humans will work with many types of AI agents, one “ride or die”assistant-type may emerge by the early 2030s. The bond between human and AIpartners may constitute a third relationship that involves personal rapport and Trend 3:Blunt Force Automation Many leaders are considering what processes could beautomated versus what would be most beneficial to automate,often highlighting efforts to streamline operations in shareholdercommunications. While workforce reductions have become more Employers believe the job functions that will changethe most due to automation in the next five years:2 of employers worldwide plan toincrease automation investments. Workforce Implications Blunt force automation reflects short-term thinking and a misplaced belief that automation and AI-basedtechnologies can categorically replace human workers. Without effective job redesign and human Today’s Action Looking Ahead Have you discussed how workers might beupskilled and redeployed before deciding Five years from now, it will be typical to enter retail and other business locations and see few to no peoplein the space. Today, we must think through the human experience of this development – what happens to Trend 4:Gig Goes Big The global workforce is moving quickly toward the trend of rapid talentassembly, or constructing short-term teams comprised of differentemployment resources (e.g., employees, contractors, freelancers, AIagents) for the purpose of solving a specific business problem. Recognizing Today’s Action Have you considered how the employment structure of each teammight vary based on the business problem that needs to be solved? By 2027, up to half the workforce in the developedworld could participate in the gig economy.1 Looking Ahead Workforce Implications The decline of the full-time role will result in many human workers falling throughthe cracks, unable to earn a family-sustaining wage or progress in their skills.This may prompt renewed calls for universal basic income or another type of Although gig and temporary careers make sense, rewarding most workersthis way requires a societal shift. Most workers are not trained in how toset up and run a contract career, don’t have the inclination or mindset forit, and rely heavily on full-time employers for holistic care such as medical 27%of Gen Z workers currently supplement their primary income with part-time or gig work. Rapid Relearning The future of work will be won by those whotruly qualify as fast learners. Workers willcontinually be called upon to develop newskills in keeping with ongoing AI integration