航运促进增长：无缝的端到端交付体验如何实现可扩展的增长

How building the right delivery experience canfacilitate scalable growth Introduction: a changingworld and rising expectations Online shopping is permeating every aspectof retail. Across Europe, ecommerce, as ashare of retail spending, is far above its pre- Increasingly accustomed to this way ofshopping, consumers have developed certainexpectations from the ecommerce experience.Three in five shoppers, for instance, prefer tobuy from retailers that offer delivery options It’s important that retailers can meet suchexpectations at every stage of their growth:from increasing efficiency and flexibility to They require a delivery experience partnerthat will grow as they grow. A strategic partnerthat can provide an automated delivery and Laying the foundations for growth According to Eemeli Palo, ecommercemanager for Pikkuvihreä, a Finnish familycompany specializing in eco-friendly toiletsolutions, water purifiers, and composting,“Our smallest products fit in an envelope, As the company has grown, automating theprocess has saved them tens of thousandsof euros worth of shipments it would havemissed out on in the past. The company can Smaller ecommerce operations can find itoverwhelming to choose the right shippinglabel for a particular product. The challenge Automating the book and print process cansignificantly improve efficiency. The abilityto generate booking and documentation as A range of options to buildloyalty as the business grows As a company grows, it’s essential it continues tooffer a first-class delivery experience, including arange of delivery options. Indeed, half of shoppershave abandoned their online shopping cart due to An academic study found that grocery customers werewilling to wait almost 11 hours longer for a delivery ifthe delivery window was one hour shorter. They would Retailers are beginning to offer more sustainableoptions too. Greater awareness of climate concernsmeans most consumers today are willing to wait fordeliveries if it means reducing their carbon footprint.9 Online shopping doesn’t end with a product’s delivery,of course. When one in five purchases are sent back,it’s important for retailers to ensure they also havea quick and easy returns process in place.10Andclear communication matters, too. Customers want Ensuring this entire end-to-end experience isessential. 2024’s consumers are sophisticated International expansion: There comes a point in many businesses’growth when they will want to expandinternationally. To continue offering their Quickly and easily connecting their webshopto hundreds of international and regionalcarriers will allow retailers to give their The successful growth of an online retaileris largely dependent on its ability to meetthe growing expectations of its customers.As we’ve seen, for instance, shoppers todaywant a choice of delivery options that meettheir lifestyle. Retailers themselves require Conclusion Choosing a partner for growth nShift is the partner that can support ecommerce and multichannel retailers at every stage of theirgrowth journey. With our unrivalled product portfolio and access to the world’s largest carrier library,nShift gives online retailers complete control over their delivery management experience and the We facilitate: Access to the world’s biggest carrier library Our platform makes it easy to integrate with over 1000 carriercompanies, providing customers with delivery options whileensuring items are quickly shipped to every corner of the Streamlined processes nShift users can automatically select the right carrier and print Stay up to date Real-time parcel tracking and notifications enable the vendorto keep track of the process. It also empowers the customer to Digitized returns speed up the process, reduce manual errors,eliminate paperwork and reconvert 30% of all returns into new Convert traffic to footfall Click and collect options give online shoppers a great reasonto come into the store, creating opportunities to remarket and Greater customer insight View and manage all the shipping data in one place for more Track and report on delivery emissions Gain compliance with environmental regulations, including nShift is a multicarrier shippingsolution that helps you get delivery right. Every step. Every time. A seamless solution to benefit you 7nShift GuideShipping for growthwww.nshift.com Are you interested in nShift or do you have any questions?