可持续增长：2024年ESG进展报告

22024 DHL GROUPWith two strong brands, the world’s leading logistics provider connects people and markets, enabling global trade.Comprehensive range of parcel, express, freight transport and supply chain managementservices as well as e-commerce logistics solutions1) Excl. net M&A. 2) Time Definite International (TDI). 3) Time Definite Domestic (TDD). 4) TEU = Twenty-foot equivalent unit.5) Owned and leased warehouses. 6) In selected countries.5220Countries and territoriesDivisionsExpressReliable, on-time door-to-doordelivery of urgentdocuments and goodsInternational (TDI)21.1m shipmentsper working dayNational (TDD)30.5m shipmentsper working dayGlobal Forwarding, FreightBrokerage of air, ocean andoverland freight forwardingservicesAir freight (export)1.785annuallyOcean freight3.314annuallyD I V I S I O N S €84bn€5.9bnmmetric tonsm TEU4Supply ChainCustomized logisticsservices and supply chainsolutionsWarehousing~17m m2of warehousing and operationalspace5eCommerceDomestic parcel shipmentin Europe, the US, Asia6Parcel transport>1.7bn parcelsannuallyRevenueEBIT Post & Parcel GermanyTransport, sorting and delivery ofdocuments and goods shipmentsLetter mail marketmlettersper working dayParcel marketm parcelsper working dayEurope's largest mailprovider and marketleader in Germany 426.7 GREEN LOGISTICSAir fleet299aircraftRoad fleet121,850vehiclesof which42,004e-vehiclesBike fleet20,300bicyclesof which13,000e-trikes4,100e-bikesGHG emissions33.77metric t CO2e32024 SUSTAINABILITYDecarbonization levers•Sustainable fuels•Electrification of pick-up and delivery fleet•Operate all new buildings carbon-neutrally TRUSTWORTHY COMPANYLocationsin 220countries& territoriesHeadquarters in Bonn, GermanyInternational hubsLeipzig (DE), Cincinnati (US), Hong Kong (CHN)Mail and parcel centers81 mail centers, 38 parcel centers•DHL Group is a highly trusted and reliablebusiness partner and conducts its businessin accordance with the law and itsown values. BEST EMPLOYEREmployeesgloballyApprentices and traineesStaff costsContinuing education & trainingTime invested•DHL Group’s corporate culture isinclusive, performance-oriented andmotivating.•DHL Group offers healthy workplaces anda safe working environment. 601,7237,202€28.3bn€264m6.3mhours 12,11413119 BUSINESS MODEL AND UPSTREAM VALUE CHAINWorldwide transportationDistribution in customer warehousesPlanningWarehousing/packagingPick-up/acceptancePurchased goodsand servicesUpstream transportand distributionCapitalgoodsFuel and energy-relatedactivities CONTENTS–NAVIGATIONStrategy, Valuesand ObjectivesEmployer ofChoiceGreen Logisticsof ChoiceTrustworthy Company Back to Contents–Navigation6 STRATEGY 2030The Group’s Strategy 2030 aims toaccelerate sustainable growth, with theprevious three bottom lines now expandedto include a fourth.In addition to our existing aspiration of beingEmployer, Provider andInvestment ofChoice,DHL Groupalso wants to offer“Green Logistics of Choice.”7 BOOSTING THE BOTTOM LINESTrusted and effective measures for emissions reductionAccelerated profitable growthReliable and resilient executionAttractive shareholder returnsBest-in-class customer experienceGreat quality every dayEnabler of customer successTrustworthy Gompany→TrustworthyGompany Frontrunner in low-carbon logisticsLeading green logistics offeringInclusive high-performance cultureGreat employees, best teamGreen Logistics of Choice→GreenLogisticsofChoiceEmployer of Choice→Employer of Choice 9MEASURES AND KEY FIGURES FOR CONTROLConcrete measures and measurable KPIs are used to track and show performance to date. ESG KPIsare embedded in the management system so progress made can be checked against the targets set1) Remuneration-relevant. 2) Represents the aggregated and weighted results of five statements in the annual Group-wide EmployeeOpinion Survey. 3) Work-related accidents per million hours worked resulting in at least one working day of absencefollowing the accident (Losttime injury frequency rate, LTIFR).Measures•Maintaining employee engagement at a highlevel•Promoting gender diversity•Ensuring employee health and safety at work•Increasing share of sustainable fuels in air andocean freight and road transport•Electrification of pick-up and delivery fleet•Operate new own buildings in a carbon-neutralway by using alternative technologies•Offer CO2-reduced products•Employee Engagement1, 2Target 2030:≥ 80% annually Group-wide•Share of women in middle and uppermanagementTarget 2025:≥30%;Ziel 2030: ≥34%•Accident rate (LTIFR)3Target 2025: ≤15.5;Target 2030:≤10.8•Logistics-related GHG emissionsTarget 2030: <29m metric tons CO2e,Target 2050:Net Zero•Realized Decarbonization Effects1Target 2025:Reduction of 2,000 metrickilotons CO2eEmployer of ChoiceCreating a safe and healthyworkplaceGreen Logistics of ChoiceReducing logistics-relatedGHG emissionsSteering-relevant KPIs •Be a trusted organization with a strongcompliance culture and effective governance•Ensure cybersecurity and data privacy, andwork