迎接新常态：2024年运营洞见报告

Navigating the New Normal: Operations Insights for 2024

Key Drivers of Future Success

• Productivity: Organizations must focus on enhancing productivity to offset rising costs.
• Technology Enablement: Leveraging generative AI and automation in back-office and shared-service functions.
• Sustainability: Incorporating sustainability into operations to reduce carbon footprints.

Global Economic Landscape

• North America:

  • Volatility: High inflation (7-10%) makes traditional productivity programs ineffective.
  • Sustainability: Supply chain executives are required to address sustainability and carbon footprint reduction.
  • Resilience: Building resilience post-pandemic and amid ongoing disruptions.

• Europe:

  • Consumer-Facing Industries: Weak due to reduced consumer spending and high interest rates.
  • Green Energy Transition: Boom in industries like green energy and battery factories.
  • Automation: Increased urgency to adopt automation due to labor shortages and job openings.

Critical Trade-offs and Big Bets

• Productivity: Essential for all companies to manage cost pressures.
• Supply Chain Resilience: Critical but uncertain investment levels as the threat of future disruptions remains.
• Sustainability: Significant investments required to reduce emissions and improve environmental impact.

Emerging Trends

• Capital Intensity: Rising due to infrastructure and digital innovation needs.
• Automation: From a perceived threat to a potential solution for labor shortages.
• Lean Methodologies: Enhanced with technology for holistic operational excellence.

Conclusion

• Commitment from Top Management: Necessary for successful operational transformation.
• Focus Areas: Productivity, technology, and sustainability are crucial for future success.