Business Process Intelligence and Continuous Improvement: Driving Exponential Value
Overview
Most companies aim to grow through organic and inorganic expansion into new markets. However, this often leads to a deviation from optimized processes across their enterprise, impacting efficiencies, growth opportunities, and operations costs. To address these challenges, enterprises need an in-depth assessment of their existing landscape to identify problem areas and find solutions.
Benefits of Business Process Intelligence (BPI)
BPI tools offer a holistic assessment of data, process execution, and standardization. These evaluations provide recommendations for process optimization, enabling companies to realize value from their investments. Additionally, BPI tools help build a business case for important implementation projects by providing insights on process improvements and comparing current Key Performance Indicators (KPIs) against industry benchmarks.
Key Areas of Focus
Constellation Research identified nine crucial areas for leveraging BPI:
- Just keep running
- Know where you are
- Know what to do
- Keep monitoring
- Get real-time updates
- Empower the business user
- Leverage the AI opportunity
- Seek agility in business models
- Build enterprise resilience
Real-Life Examples
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Stable Processes and Systems
- A beverage company transitioned from ECC to S/4 HANA for finance operations and supply chain. A robust governance model ensured highly stable operations despite the switch.
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Process Optimization
- A multinational medical company implemented an ERP for its surgical and vision care business, using BPI to identify weak spots and recommend process optimizations.
- A multinational pharmaceutical corporation used BPI to standardize its processes, starting with R2R and OTC processes.
- A large consumer goods company merged three entities and streamlined processes using BPI, resulting in a single source of truth.
- A large bank initiated a process mining project that reduced costs and accelerated over 20 processes.
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Continuous Improvement Philosophy
- A global automotive components supplier implemented BPI to streamline the discrete sales order process and solve invoicing and payment issues.
- An airline company redesigned its gate process using BPI insights, reducing delays by 20% and improving punctuality by 17%.
Conclusion
BPI and continuous improvement agendas can significantly enhance process optimization and ongoing business enhancements. In today's rapidly changing business environment, BPI tools can help organizations become more intelligent and agile.
