Why Hospitality Companies Choose Workday for Success

eBook: HOW FIVE HOSPITALITY ORGANIZATIONS ARE TRANSFORMING WITH WORKDAY

Business Agility Starts with a Strong Data Foundation

Business agility in the hospitality sector relies on a robust data foundation. Key challenges include:

• Global Economic Uncertainty: Leading to cautious guest spending.
• Technological Advancements: Such as AI becoming essential.
• High Turnover and Wage Pressures: Increasing labor costs and operational risks.

Siloed data and legacy systems act as a bottleneck, hindering swift adaptation. Modernizing and integrating core systems like planning, finance, workforce management, and human capital management can unlock valuable insights, improving efficiency and productivity.

Three Reasons Why Hospitality Organizations Trust Workday

Over 40% of Fortune 500 hospitality organizations trust Workday for finance, operations, planning, human capital, and workforce management. Workday helps achieve:

1. Better, Faster Decisions: Seamless integration of finance, HR, and planning data with third-party operations data.
2. Operational Agility and Profitability: Swift adaptation to change through a single technology architecture.
3. Productive Workforce: Enhanced employee experience, skill management, and sentiment monitoring.

New Levels of Operational Agility and Profitability

Hospitality requires the ability to swiftly adapt and respond to change. Workday enables:

• Real-Time Insights: Through a unified data model.
• Adaptive Architecture: For quick modeling, forecasting, and reporting.
• Operational Efficiency: By streamlining planning processes and reducing administrative tasks.

A More Productive, Empowered Workforce

Hospitality success hinges on guest experience, which starts with happy and engaged employees. Workday helps:

• Talent Management: With Workday Human Capital Management (HCM).
• Skills Analysis: Using Workday Skills Cloud.
• Employee Sentiment Monitoring: Through Workday Peakon Employee Voice.

Case Studies

Innisfree Hotels:

• Challenges: Navigating COVID-19 and Hurricane Sally, high staff turnover, and data from 18 systems.
• Solutions: Workday unified platform for operational flexibility, data consolidation, and enhanced HR management.
• Results: Streamlined financial and HR processes, improved recruiting and onboarding, automated 85% of cash flow reports.

Shake Shack:

• Challenges: Meeting SOX compliance, managing paper-based financial operations, and scaling HR systems.
• Solutions: Integrated system for financial and human capital management.
• Results: Automation, real-time data, and enhanced operational efficiency.

How Five Hospitality Organizations Are Transforming with Workday

By leveraging Workday, hospitality organizations can achieve business agility, better decision-making, operational efficiency, and a more engaged workforce.