Cloud Voice Overview
Definition:
Cloud Voice refers to cloud-based telephony services, offering a shift away from traditional on-site infrastructure to utilize internet connections for communication.
Key Differences:
- Telephony in the Cloud: Unlike traditional telephony (PSTN), Cloud Voice operates solely over internet connections, eliminating the need for physical infrastructure and traditional PSTN usage.
- Internet-Calling: Also known as VOIP or 'internet-calling', it is essentially the same concept but described differently.
Advantages:
- Remote Working Solution: Enables flexible and decentralized office setups by providing telephony services accessible remotely.
- Centralized Control: Offers centralized management for adding or removing users, assigning groups for call routing, and enabling various functionalities.
- Simplified Management: Reduces the need for physical infrastructure and on-premises equipment, simplifying operations and maintenance.
- Cost Savings: Typically saves clients 40-60% on telephony expenses compared to traditional methods due to elimination of hardware costs, reduction in physical infrastructure maintenance, and lower call rates.
Application:
- Switchboards and Contact Centers: Facilitates seamless sharing of inbound calls among multiple individuals and scalable outbound calls for enhanced customer reach.
- Supports Various Business Functions: Benefits operations, sales, marketing, finance, and human resources departments with improved business resilience, agility, productivity, and cost efficiency.
Reliability and Quality:
- NTT Tier 1 Network Provider: Ensures high availability and reliability through its own network and a service level agreement guaranteeing 99.99% uptime.
- Enterprise-Level Solution: Offers high-quality calls, secure telephony, and advanced features, surpassing traditional network quality.
Adoption and Integration:
- Ease of Transition: Requires minimal changes to existing telephony configurations, allowing smooth integration with platforms like Microsoft Teams or Webex.
- Compatibility with Other Solutions: Integrates effectively with other PBX solutions and is compatible with NTT's hardware list, offering a comprehensive and cost-effective solution.
Conclusion:
Cloud Voice represents a significant shift towards modernizing telecommunication services, offering substantial cost savings, flexibility, and enhanced functionality while improving operational efficiency and business resilience. Its adoption is increasingly driven by the growing demand for remote working solutions and the need for business continuity planning in the digital age.
